HUB International is a business that offers a mixed experience. The staff are generally friendly and attentive, but their problem-solving skills could use improvement. While the customer service received was not satisfactory, the supervisor's exceptional service and willingness to assist made a significant difference in the overall experience. Customers appreciate the personal touch and the extra effort put forth by dedicated employees like Tamara.
Review
- *Staff:* 4/5
- *Customer Service:* 3/5
- *Supervisor:* 5/5
Experience
I recently visited HUB and was impressed with the staff's friendliness and attentiveness. However, I encountered a problem during my visit that the staff couldn't resolve. After reaching out to customer service, I didn't receive the help I needed.
Fortunately, when I escalated the issue to the supervisor, they were extremely helpful and resolved the problem efficiently. Their expertise and willingness to assist were truly commendable.
Overall Rating
4/5 stars
The staff and customer service could benefit from additional training to improve problem-solving skills, but the supervisor's exceptional… read full review
So grateful for Tamara as she always goes the extra mile. She has been so helpful with all our insurance needs and is able to correct our forgetfulness over the phone. Thank you Tammy!
Tamara was extremely helpful in getting us set up with a policy. She went out of her way to make sure everything was done right and quickly. It's nice having such great people in place in a small town like this. You get the personal touch that you'd never see in the larger centers!
Monday 9AM - 5PM
Tuesday 9AM - 5PM
Wednesday 9AM - 5PM
Thursday 9AM - 5PM
Friday 9AM - 5PM
Saturday Closed
Sunday Closed
682 Main Street, Lillooet, BC BC V0K
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