Sephora offers a welcoming shopping environment where individuality is celebrated. The store features a wide selection of products from popular brands like FENTY BEAUTY, Drunk Elephant, and Tatcha, along with affordable options from Sephora Collection. Customers can enjoy exclusive product launches, brand events, and convenient online order pick-up methods such as curbside pickup and same-day delivery. The friendly and knowledgeable staff are always ready to help, making customers feel comfortable and supported. They take the time to understand individual needs, providing personalized recommendations and helping customers find the right products. The service advisors, including a dedicated owner, make a positive difference by creating a friendly atmosphere, especially for those new to makeup or feeling overwhelmed. Recent customer experiences highlight assistance in choosing products suited for dry, flaky skin and guidance in learning makeup techniques, including foundation matching and eye shadow application. This personalized service ensures customers leave feeling confident and satisfied.
I visited Sephora's specifically looking for a foundation suitable for mature skin, and to be honest, I was slightly dreading the process. I was greeted by Ivanna, who was exceptionally helpful, knowledgeable, and professional. As a business owner myself, I deeply appreciate top-tier customer service, and she delivered exactly that! My visit was quick, efficient, and I left with the perfect foundation plus a few extra goodies. Thank you, Ivanna!
Fantastic service! Max helped me today. She answered everything about products that help with fine lines, and wrinkles. She’s very knowledgeable, and taught me the steps to use them. She really took care of everything I needed today.
Usually I am terrified coming into a Sephora as I have had some negative experiences but the associate that helped me named Harlene was very welcoming and wilful. She helped me find some skincare and makeup for my gals engagement party. I told her that I wanted something that would stay on all day and look good in photos and boy did she deliver. I got home after a full day out and my makeup looked flawless. It is so hard to find good customer service these days and Harlene truly restored some faith in me. Even though it was quite busy she spent time with me and helped me feel confident and reassured me when I felt quite ashamed of my dark circles and acne. I had originally… read full review
19705 Fraser Highway Unit 231, Langley, BC V3A 7E9
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