About PetSmart
Reviews for PetSmart
Write a reviewHours
Monday: 9AM - 9PM
Tuesday: 9AM - 9PM
Wednesday: 9AM - 9PM
Thursday: 9AM - 9PM
Friday: 9AM - 9PM
Saturday: 9AM - 9PM
Sunday: 10AM - 7PM
PetSmart is a well-known pet supply and services retailer, offering a wide range of products for various animals such as dogs, cats, birds, fish, amphibians, reptiles, and small animals. The store has over 10,000 products available in-store and online, with select locations providing additional services like dog training, grooming, boarding, and adoption. Customers have praised the staff for their friendliness, helpfulness, and good communication. Many appreciate the store’s prompt customer service both online and in person. The store’s policies are also seen as commendable, especially the exchange policy for opened or unopened food if pets don't like it. Customers have shared positive experiences, including leaving their dogs at the doggy hotel with friendly staff, and adopting cats through the store with the help of knowledgeable team members. Although some mention that the store can be poorly organized and understaffed at times, overall, PetSmart is recognized for its consistent service and caring team. The atmosphere is highly regarded, and prices are considered reasonable, especially for retirees.
I cannot say enough wonderful things about Sharon and the team of volunteers at Paws and Tails Adoption, located inside the PetSmart Argentia location. Having to surrender my cat was an incredibly emotional and difficult decision, but Sharon handled everything with so much compassion, patience, and understanding. She truly cares about the animals and the people involved.
Sharon went above and beyond to ensure my 5-year-old cat Romeo, was placed in a loving, safe, and suitable home. Knowing that he is now with a great family brings me so much peace and comfort. She kept me reassured throughout the process and treated Romeo as if he were her own.
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Had an amazing experience with the grooming. The 5 star goes to Noura! She did an amazing job to my golden retriever. She is so precise, kind and gentle with her. It was my golden’s first time meeting her and she took is nice and slow. She is very knowledge with her job, I told her what I want for my golden and she did it. Will definitely go again for her!
A huge shoutout to Ben for being absolutely fantastic! We won’t take Eddie anywhere else—he always comes back happy, well-groomed, and looking super cute. Ben’s care, attention, and friendliness make every visit a great experience for both Eddie and us.