Normally I walk in get whatever I need, get to the register, get asked if someone helped, my answer normally NOPE!!!! and leave. To my surprise this changed last week when I was greeted (first time EVER by anyone) by Diana and when she asked if I needed help, I nearly passed out from shock. Diana was so knowledgeable, kind, and you can tell she really loved the products she was showing me. I would've spent maybe $200 on my own but with Diana's help I walked away with over $600 worth of products I really like. I think management needs to give Diana a huge raise and a promotion. Maybe she can run a training program for everyone there.
About SEPHORA
Sephora offers a welcoming shopping experience that celebrates individuality and beauty. Customers can explore a wide range of popular brands, including FENTY BEAUTY by Rihanna, Drunk Elephant, and Tatcha, as well as affordable options from the Sephora Collection. The store is known for its exceptional customer service, with staff members who are helpful and knowledgeable.
Many customers have shared positive experiences, highlighting the assistance provided by employees in finding the right products, especially when choosing foundations and fragrances. The store also offers convenient online order pick-up options, making it easy for customers to get what they need quickly.
However, some customers have reported feeling discomfort due to being watched rather than approached by staff, which can detract from the overall experience. Despite this, the positive interactions with team members have left many feeling grateful and satisfied with their purchases.
Overall, Sephora stands out for its product selection and dedicated staff, making it a go-to destination for beauty enthusiasts. The store's knowledgeable and friendly employees, as well as its wide range of offerings, continue to attract customers who appreciate the brand's commitment to providing a pleasant shopping experience.
Reviews
Jessie was super helpful in finding the perfect foundation and concealer shades for me. Her friendly attitude and product knowledge made the experience easy and enjoyable. Thank you, Jessie!
I went to Sephora today to return a lipstick and liner as i bought the wrong shade. A girl named jess or jessica helped me to find the right shade for me, even though many of the shades were not in stock. She was kind and patient and i didn’t feel rushed. She managed to find me the perfect shade after like 20 minutes from the same brand. The whole interaction was so heartwarming and welcoming. I didn’t feel discriminated at all. I usually don’t write the reviews but i couldn’t resist this time. She was a very sweet girl.
Photos
Hours
Monday 10AM - 7PM
Tuesday 10AM - 8PM
Wednesday 10AM - 8PM
Thursday 10AM - 9PM
Friday 10AM - 9PM
Saturday 10AM - 8PM
Sunday 10AM - 7PM
Good to know
- offers same-day delivery
- open to all
Location
3122 Mount Lehman Rd Space J120, Abbotsford, BC V2T 0C5
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