About SEPHORA
Sephora offers a welcoming shopping experience that celebrates individuality and beauty. Customers can explore a wide range of popular brands, including FENTY BEAUTY by Rihanna, Drunk Elephant, and Tatcha, as well as affordable options from the Sephora Collection. The store is known for its exceptional customer service, with staff members who are helpful and knowledgeable. Many customers have shared positive experiences, highlighting the assistance provided by employees in finding the right products, especially when choosing foundations and fragrances. The store also offers convenient online order pick-up options, making it easy for customers to get what they need quickly. However, some customers have reported feeling discomfort due to being watched rather than approached by staff, which can detract from the overall experience. Despite this, the positive interactions with team members have left many feeling grateful and satisfied with their purchases. Overall, Sephora stands out for its product selection and dedicated staff, making it a go-to destination for beauty enthusiasts. The store's knowledgeable and friendly employees, as well as its wide range of offerings, continue to attract customers who appreciate the brand's commitment to providing a pleasant shopping experience.
I wanted to give a huge shout out to Wilson at the Highstreet Abby Sephora location. I came in with my husband looking for a new perfume with very little idea of what scent I wanted and no clue how to describe it lol, and Wilson was so friendly and patient and knowledgeable, made the experience so pleasant, and found me the perfect scent! Thank you Wilson for your kindness, positivity and amazing personality(and ps your makeup was beautiful! )
I had such a great experience shopping at Sephora today! 🤩 Their customer service was top-notch, and they really went above and beyond to help me find what I needed. I love how knowledgeable and friendly the staff are. Definitely my go-to for all things beauty! #Sephora #CustomerService #BeautyShopping
This store has gone downhill in the last few years. Shelves are a mess and half empty. Can't find anyone to assist you. Items are never restocked.
I go elsewhere or order online now.