PetSmart

PetSmart is recognized as the world's largest pet supply and services retailer, providing a vast selection of over 10,000 products for pets, including dogs, cats, birds, fish, amphibians, reptiles, and small animals. Customers appreciate the variety available, including hard-to-find rawhide rolls that many pets enjoy. The store often features good sales, making it a popular choice for pet owners. Customer service at PetSmart receives high praise, particularly highlighting the professionalism and helpfulness of staff members. One employee, Kurt, is noted for providing top quality assistance by thoroughly investigating and offering the best solutions every time customers visit. This level of service creates a lasting impression, and many express satisfaction and a desire to return for their pet needs. Customers enjoy visiting the store with their pets, creating a positive shopping experience. The atmosphere is friendly, and the displays of fish are enjoyable for kids and adults alike. PetSmart provides convenient options like online shopping with local pickup, as well as additional services such as dog training, grooming, boarding, and pet adoption at select locations. Many customers have found the grooming salon to be excellent, and the new rewards system has also been well-received. However, some wish for more frequent classes and better communication from trainers regarding upcoming sessions.