Firestone Complete Auto Care

Feb 2023

The Tale of the 2 Auto Repair PlacesISSUE-I have a pedal module the needs to be installed on my 4Runner. It's a simple plug in under the dash. I tried to do it myself, but the cable is in a small, hard to get place and I'm 6 foot 3.1. Sun Devil Auto (Surprise)- I go in here on Saturday and the guy blows me off. "We don't do after market jobs." Fine.2. Firestone Auto-I go in here on Sunday and they do it in 5 minutes and didn't bill me anything. I tipped the kid (Devin) anyway.Lesson-Good customer service pays off. I will never go to Sun Devil again. Firestone Auto will be getting by business going forward.

Dec 2022

Normally I am not an auto care kinda gal. I get done what needs to get done, usually with some kvetching along the way. But really for the first time in AZ, I didn't mind getting my car serviced with new tires. Honestly, I think they (& everything else on a car) should last forever. Like on Fame! Anyways, I needed new tires & Firestone had the best price & one that didn't make me hate being an adult. I scheduled an appointment online for the service, received an email confirming request was being sent to the store & THEN it would be confirmed or a reschedule would need to be done. I received a call, shortly before the store was actually open & telling me the situation...read full review

Dec 2022

Took my car to Wilhelm for a check engine light that I had been working on. The answer I got from them seemed not quite right, so I decided to take it to Firestone for a second opinion. Right off the bad, they stated they were going to perform a smoke test (a great diagnostic for finding vacuum leak). Not only did they find the issue but proved to me that Wilhelm was wrong. Unfortunately for me the repair was $1600 because of the component that failed, but they had it fixed that day and even took time to explain everything to me and show me the broken part.The staff there are friendly and personable. Makes me feel like I am taking my vehicles to a friend.