My girlfriends and I returned from a relaxing, wonderful experience at the Wilde. Service was excellent, rooms well appointed and the hotel was full of amenities. This was the relaxing and refreshing experience we were looking for, 100%! The Front desk staff were friendly and knowledgeable about the area. Conveniently located and a great property. Looking forward to staying here again. Thanks!
About The Wilde Haven Spa
The Wilde Haven Spa, located beneath Thunder Mountain in Sedona, offers a unique resort spa experience rooted in local healing traditions. Guests can enjoy outdoor hot tubs, beautifully landscaped seating areas, and a comprehensive menu that includes specialty bodywork, Sedona-inspired massages, meditation, wellness classes, and yoga nidra with sound bowl healing.
While many guests appreciate the relaxing massages and clean facilities, there are notable concerns regarding customer service. Some visitors experienced delays and issues with reservations, including canceled appointments without adequate resolution from the front desk staff. The management's communication has been criticized for being pushy and rude, which detracted from the overall experience. However, guests have praised the skills of the massage therapists, noting that their services were exceptional despite the booking challenges.
The Wilde Haven Spa has potential for improvement, particularly in customer service and attention to detail during experiences such as the twin flame rose petal candlelit bath. Though some found aspects of this service underwhelming, others left feeling rejuvenated and satisfied, especially after treatments from skilled therapists like Diane and Lisa. Overall, while the spa offers excellent treatments, enhancing customer service could elevate the experience for future guests.
Reviews
Visited in a group or three and all really enjoyed our massages. Staff were friendly and offered assistance with any request. Access to the pool was nice as we were able to lay out in the sun and enjoy the cool water after soaking in the outdoor hot tubs. Steam room is rather small as well as the entire women’s locker room. At times guests had to wait for their turn in the shower. The waiting room had plenty of space but was oftentimes noisy as guests and staff were coming and going.
I had an enjoyable day at Wilde Haven spa. The massage was okay. Front office staff was very kind- I’d rate them part 5 stars for sure, especially George who went out of his way to help my friend and brought us water in the hot tub. There are two outdoor hot tubs, a small steam room, sitting area with tea and water.
Premium price tag does not match overall experience for the massage but was a nice day. However, for a price tag of $427 for a 90 minute deep tissue massage (including tip), I would not do it again.
Photos
Hours
Monday 9AM - 7PM
Tuesday 9AM - 7PM
Wednesday 9AM - 7PM
Thursday 9AM - 7PM
Friday 9AM - 7PM
Saturday 9AM - 7PM
Sunday 9AM - 7PM
Good to know
- wheelchair accessible
- accepts credit cards
- free wi-fi
- open to all
Location
2250 West State Rte 89A, Sedona, AZ 86336
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