About The Wilde Haven Spa
The Wilde Haven Spa, located beneath Thunder Mountain in Sedona, offers a unique resort spa experience rooted in local healing traditions. Guests can enjoy outdoor hot tubs, beautifully landscaped seating areas, and a comprehensive menu that includes specialty bodywork, Sedona-inspired massages, meditation, wellness classes, and yoga nidra with sound bowl healing. While many guests appreciate the relaxing massages and clean facilities, there are notable concerns regarding customer service. Some visitors experienced delays and issues with reservations, including canceled appointments without adequate resolution from the front desk staff. The management's communication has been criticized for being pushy and rude, which detracted from the overall experience. However, guests have praised the skills of the massage therapists, noting that their services were exceptional despite the booking challenges. The Wilde Haven Spa has potential for improvement, particularly in customer service and attention to detail during experiences such as the twin flame rose petal candlelit bath. Though some found aspects of this service underwhelming, others left feeling rejuvenated and satisfied, especially after treatments from skilled therapists like Diane and Lisa. Overall, while the spa offers excellent treatments, enhancing customer service could elevate the experience for future guests.
Giving this 3 stars instead of less because Lisa did an exceptional job with my massage. Price doesn’t match the quality. George needs to work on his customer service skills. He misscharged my tip which I already put a generous 20 percent. He acted like it was a huge Inconvenience that he had to correct it (I’m sorry but that’s the $ I told you to put) they’re a little pushy to add that. I thought we had it resolved and I went to check out of my hotel and the concierge informed me I had been double charged. $200 spa experience didn’t match to me in my opinion. For that price your customer service needs to be 5 stars.
Appreciate the nice towels, steam...read full review
The people who work here are great. Diane did a great job with massage.
George, is the person who helps book appointments, is always looking to mint money from you. The management that he performs is horrible. The cost of the services aren’t cheap, and you expect someone who is talking to you and providing information with Integrity. The way he talks is very rude.
1. He scheduled our appointments by being very pushy. Then he incorrectly explained all treatments. He was very rude and disrespectful to the Diane who was treating me very respectful after the treatments.
2. The massage he booked was specifically told to be deep tissue and the last minute...read full review
I had the most amazing time at this spa. I had Lisa for my facial and she was such a joy. She helped me find ways to relieve my sinus pressure and always made sure I was comfortable during the treatment. I would definitely recommend this place to anyone looking for a relaxing massage or facial.