I Know A Guy Home Repairs is a home repair business that has received mixed reviews. While one customer had a positive experience, praising the business for its excellent service, timely manner, and seamless communication, two other customers were dissatisfied. They initially contacted the business to replace a bathroom door and a window, but the business could not help with the bathroom door and had another company do the window replacement work. Additionally, the customers were charged a $15.21 fee without prior notice or warning on the invoice, which they found very deceptive. The business was also slow to respond to text messages and did not respond to an email regarding the fee issue. Overall, the reviews suggest a lack of consistency in the quality of service provided by I Know A Guy Home Repairs.
I don't recommend this business. We initially contacted him to replace a bathroom door. He couldn't help us with this. We also needed a window replaced. He didn't do the work himself but had another company do the work. We were sent an invoice from Mark with an option to pay online. Without a warning or notification, a $15.21 fee was added to my payment. No where on the invoice does it state that a $15.21 fee would be added. If I had known ahead of time, I would have mailed him a check for the price of a stamp. I felt this was very deceiving. I emailed him regarding this issue on Nov. 15th. I have yet to receive a response. He was very slow in responding to my husband's...read full review
I don't recommend this business. We initially contacted him to replace a bathroom door. He couldn't help us with this. We also needed a window replaced. He didn't do the work himself but had another company do the work. We were sent an invoice from Mark with an option to pay online. Without a warning or notification, a $15.21 fee was added to my payment. No where on the invoice does it state that a $15.21 fee would be added. If I had known ahead of time, I would have mailed him a check for the price of a stamp. I felt this was very deceiving. I emailed him regarding this issue on Nov. 15th. I have yet to receive a response. He was very slow in responding to my husband's text messages, and he hasn't responded to my husband's last text message.
Phenomenal service! Not only did mark go above and beyond to take care of the task at hand, but did so in a very timely manner. Communication was also seamless and coherent. Would without a doubt recommend Mark and his team to anyone in the Phoenix area!