Once Optum purchased, it's quality has gone so far down I'm starting to get concerned for myself and anyone that goes here. If you want a Primary Care Office that will send a prescription to the wrong pharmacy location after you specifically ask them to avoid making this mistake (as it has happened before), and then re-send it to the wrong location after calling them to fix their error, then this is the office for you.
January 2024
Staff, doctors, facility is all great! The issue I have is the billing office, specifically the medical assistant. This is the 2nd time I received a bill for my bloodwork, which should be covered at 100%. It took me 3 times last time to sort this billing issue out last time so I definitely don't look forward to doing this again. The first time was because the MA did not add the correct billing code, so it billed my insurance as a regular visit, not an annual physical. The previous comments said that you can never reach the MA office, which is true because you have to leave them a VM, then wait for their callbacks.I am a young and healthy person, only needing to go... read full review
October 2023
If you are healthy and don't see them often enough they will discontinue services and tell you that you are now a new patient, but they are not taking new patients. Really a pain as now I need to try and find somene else and have my records transferred. Not the kindest policy. I give them two stars for being nice but other than that they are just overwhelmed and not running a tight office.
Once Optum purchased, it's quality has gone so far down I'm starting to get concerned for myself and anyone that goes here.
If you want a Primary Care Office that will send a prescription to the wrong pharmacy location after you specifically ask them to avoid making this mistake (as it has happened before), and then re-send it to the wrong location after calling them to fix their error, then this is the office for you.
Staff, doctors, facility is all great! The issue I have is the billing office, specifically the medical assistant. This is the 2nd time I received a bill for my bloodwork, which should be covered at 100%. It took me 3 times last time to sort this billing issue out last time so I definitely don't look forward to doing this again. The first time was because the MA did not add the correct billing code, so it billed my insurance as a regular visit, not an annual physical. The previous comments said that you can never reach the MA office, which is true because you have to leave them a VM, then wait for their callbacks.I am a young and healthy person, only needing to go... read full review
If you are healthy and don't see them often enough they will discontinue services and tell you that you are now a new patient, but they are not taking new patients. Really a pain as now I need to try and find somene else and have my records transferred. Not the kindest policy. I give them two stars for being nice but other than that they are just overwhelmed and not running a tight office.