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JCPenney

3.4 283 reviews
Department Store, Women's Clothing, Children's Clothing
Overall rating
3.4
out of 5
283 reviews
5 star 45%
4 star 13%
3 star 8%
2 star 9%
1 star 25%

About JCPenney

JCPenney is a large apparel and home furnishing retailer that has been providing customers with style, quality, and value since 1902. The store offers a wide range of products, including kids', men's, and women's apparel, footwear, jewelry, and accessories from national brands like Adidas and Levi's, as well as their own private brands. Some customers have reported finding great deals and sales, while others have noted the store's quiet and clean atmosphere. Customers have said the store is very organized and clean, which makes it easy to find things, and that the staff is friendly and helpful. Some reviewers feel the ladies' shoe department could be better kept, and some worry about the store's survival. The customer service at JCPenney has been praised, with some employees, such as Audrey in the jewelry section, receiving special recognition for their exceptional courtesy and helpfulness. Despite these concerns, JCPenney remains a nostalgic destination for some, offering a wide range of products and a welcoming shopping experience.

Aug 2026
5.0
Wow let me tell about this one employee Kayden! She was amazing!!!! I was struggling to find the right jean size and she was on that! I will be coming back here for this great service!!!!
Jul 2026
5.0
Was here today because we were in the area. The staff was so friendly and more than one person offered help. The store is very organized and clean which made it easy to find things. It was 118 degrees today so it was nice to walk around, and THE MANAGER was giving out ICE POPS. Amazing idea. Will return bc this staff seems to care about customers.
Jul 2026
5.0
The lady in the front badge number I believe 0168. She was so kind and sweet. She said she was new but very knowledgeable. She helped us out to check if our teacher discounts will work on our items. Super sweet person and she deserves all the kindness! People like her make you want to keep coming back! Thank you so much! :) Made our day!❤
Photos of JCPenney, 13333 West McDowell Road,  Goodyear
All 49 photos

Hours

Monday 10AM - 8PM
Tuesday 10AM - 8PM
Wednesday 10AM - 8PM
Thursday 10AM - 8PM
Friday 10AM - 9PM
Saturday 10AM - 9PM
Sunday 11AM - 7PM

Good to know

  • specialties: dry eyes
  • in-store shopping
  • curbside pickup
  • accepts credit cards
  • private lot parking
  • gender-neutral restrooms
  • bike parking

Location

13333 West McDowell Road, Goodyear, AZ 85395

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JCPenney · 13333 West McDowell Road, Goodyear, AZ 85395

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