About The Pain Center - Gilbert
The Pain Center at Gilbert is a comprehensive pain management clinic that offers advanced therapies to diagnose and treat chronic, severe, and acute pain. The clinic was founded in 2002 and focuses on in-depth evaluations, integrated physician teams, and multidisciplinary approaches to pain care. Patients have praised the friendly staff and the helpfulness of the front desk staff. However, recent reviews suggest that the practice may be experiencing some challenges. Patients have reported issues with getting procedures done at the Gilbert office, now having to travel to a different location. There have also been concerns about delays in appointment times and difficulties with prescription refills. Some patients have expressed disappointment with the overall experience and are considering looking for a new pain management practice. Despite these concerns, one patient has expressed confidence and comfort with the doctors and staff at The Pain Center of Arizona, particularly praising Dr. Narain's professionalism and expertise in administering epidural injections.
Dr. Narian and Thanya Madrid along with the whole staff has taken such good care of my husband and I for the past 3 years. They have gone above and beyond to help and get us to a point where we can enjoy life again. A big shout out to them and thank you for all you do! Awesome experience. Definitely recommend The Pain Center of Az.
Thank you for everything,
Jacquelyn and Dwain
Pain Center of Az- Gilbert- Rome Street Location. I feel like this practice is on decline. Started with Pain Center around 2003 at PHX Biltmore location so have seen several of their doctors and PAs. I would say over last 5 or so years the long time docs and PAs have left and have noticed several re-surfaced at a different new practice that has a Gilbert location. Are used to be able to get procedures done at the Gilbert office but now you have to travel to Arizona surgical in Tempe and most procedures require sedation in a driver. I refer to epidural shots and two radio frequency ablation procedures.. I have seen more issues with getting prescriptions refilled as some of them require pre-authorization procedures between the doctors office and insurance company for long-term prescription refills. This has been messed up for me. The last three times this has been required and causes delays and getting prescriptions refilled. The thing is I never had to intervene in this process until the last few years as no one seems to take care of it like they did before and the last time I was told it was my responsibility News flash to me. If I know the rules I can play by them.. I would give less stars on this review if not, for the fact that this practice used to be good at taking care of things and now they are not. My 6-18 RFA appointment may be my final encouragement to start looking for another pain management practice. These procedures require checking in 1/2 before appointment and to have a drive sit and wait with you.. no drop off and come back for pick up. Waiting 2.5 hours to get to the point of getting a procedure done is unacceptable (go to back room, review history, get prepped for IV). If a doctor has a valid reason for these kind of delays for approximately 25 to 30 people in a waiting room, I would like to hear it, apparently this delay was happening all morning so a call should have been made advising patients to arrive later. Not enough seats in waiting room for all the people waiting. If this was an over- booking scenario, even more unacceptable. Can't eat or drink prior to procedures and one person was diabetic, I had to pay my riding service more money and my driver had to re- schedule one of her appointments. Doctor should respect that their actions or practices have domino effects. One person had to get home to care for elderly parent by a specific time. My procedure and after care felt rushed in the staff's attempt to herd people through and make up for being so far behind on appointments . Unacceptable, I am going to start looking at other pain management practices. My last prescription refill was a mess and the 2nd time an insurance pre- authorization was messed up. Seen quite a few doctors and experienced PAs leave this practice over last few years and this may be last huge red flag. No one wants huge waits and feel like a spinal procedure is being rushed ...with no concern after the procedure for increased pain and nausea. In past I was given additional nausea medication as part of recovery care and no concern for escalated pain. Several questions about was I ready to get dressed and apparently get out so they can herd people through. Very disappointing process and many people in that waiting room felt the same and heard at least 4 say time to look for another doctor. Many elderly had their children there with them, saying ' hey Mom, hey Dad.. we may need to look for different doctor. I am definitely considering looking around. This practice is not what it used to be.
I feel completely confident and comfortable about the doctors and staff at The Pain Center of Arizona
I tell my family and friends Pain issues they need to go to the Pain Center of Arizona