About Sally Beauty
Sally Beauty at 3855 S Gilbert Rd in Gilbert, AZ is your go-to for thousands of salon quality products at budget friendly prices, including the best in hair care, hair color, accessories, styling tools, cosmetics, nail care, and salon equipment. You'll have everything you need to inspire pro results at home. With nearly 3,000 stores across the U.S., Puerto Rico, and Canada, they carry top brands like Clairol, L'Oréal, Wella, and Chi. Need help with hair color? Their free Licensed Colorist OnDemand service connects you with expert colorists for personalized product recommendations and easy to follow guidance. All products are backed by their Love It or Return It Guarantee. Unleash your PROtential, only at Sally! The store's staff is praised for their exceptional customer service. The manager, Hailey, is described as "so helpful" and "very professional" while also being "super friendly." Another employee, McKenzie, went above and beyond to assist a customer with a toddler, processing a return and purchase while the customer waited in the car. Customers also appreciate the help from Marissa, who listened to their concerns and provided great service, unlike the "corporate Sally beauty employees" at other locations.
Best customer service I had by far at Sally’s manager hailey was so helpful and always suggested items and was very professional about it super friendly definitely coming back here for my wifeys needs and mine 👍👍👍
I recently visited Sally's Beauty Supply on Gilbert Rd, and unfortunately, my experience was disappointing. The lack of support from the staff was quite noticeable, and it made my shopping trip less enjoyable. Surprisingly, despite the small number of customers (only one other person in the building), I didn't receive any help even after I asked specific about gray hair cover up for men's beards. I found what I wanted by searching online and just ordered it direct from Amazon. I hope they can improve their customer service in the future to provide a better shopping experience for everyone because it's business like this that is allowing it to be so my h more enjoyable to just shop online and bypass the lack of customer support and bad experience. Plus it's HOT in az - I could have stayed home for this!
As anyone with a toddler knows, getting them in and out of car seats for short trips is a HASSLE at best. I called the store and spoke to McKenzie, told her my situation, and asked if I can pull up to return an item and purchase others. She enthusiastically said yes, she understands how it is with a kid, and did the return for me and purchase while I sat in my car with my child. All while saying thank you for MY patience when she was the one doing me a favor. Now THATS what I call customer service ??