Gilbert Personal Training

May 2024

Don't waste your money here. They want $50+ a month for a small gym that has 0 amenities. PLUS a $50 yearly fee. No pool, steam room, sauna, and classes are an additional cost. The only good thing about this gym is the fact that it's not very busy which makes sense because of the price. They recently raised prices too which is laughable. JEREMY is a jerk who you can tell feels entitled being a "manager". Basically tells you too bad so sad, cancel if you have a problem with the price increase and then says he doesn't have anyone higher than him you can speak with. Guy needs a lesson on customer service and retention. If you do go here, don't work with Jeremy. The other managers are much nicer and willing to help.

Apr 2024

Canceled my kids membership months ago but your still changing me! Freakin ridiculous! And all I got from the front desk guy was a shoulder shrug! This place sucks. I'm telling everyone I know! Thanks guys

Mar 2024

Awful customer service. I worked out with my personal trainer at this gym for a total of two weeks. I signed up for month to month, Jeremy purposefully locked me into a 2 year contract! I gave my notice to cancel my membership and now I'm getting hassled for overdue payment, late fees and threats to send me to collections. Mind you, I worked out in this facility for 2 weeks! I paid my upfront dues as expected. They want to continue to charge me even though I AM DONE THERE! Read all the reviews and see the trend. Horrible horrible business, I'm very disappointed and would never have joined this gym knowing this would be a hassle. No professional communication from the gym, just a collection company bugging me for money and threats to send me to collections if not paid. I'm very upset, if I were you I would run.