Diamondback Cleaners

Apr 2022

We've tried using this place about a dozen times. They are rarely open during their posted hours. Last time we went to pickup dry cleaning, we had to go by three times during their posted operating hours and nobody was there until the fourth visit. Today we went in to have some pant alterations done and the lady had no idea as to when her seamstress would be in or when the pants could be altered. She said she didn't know how to pin them. She also struggled to write our name and number down. We had to go through it with her multiple times. So, all in all, terrible customer service and will not be retuning.

Feb 2020

I've come here a couple times to get a few items washed this time I bring in a cotton shirt from Supreme it has never been washed before I have only worn it once so I take it to the dry cleaners thinking that they should do a good job well I was completely wrong. I just put the shirt on and I hear a cracking noise and I knew immediately what that noise was. I took it off and see my box logo is cracked down the center because they either used starch or ironed it specifically against the instructions. So now because of them a $250 shirt is ruined and every time I wash it now it is going to crack more and more.

Nov 2019

After my previous review we were contacted by the cleaners and told we would get a credit equivalent to the amount of my lost outfit. So against our better judgement we returned as customers. However, no credit has been given, we continue to get the run around, and no one is taking responsibility for doing what is right. The owners, the brothers, told us directly on the phone that we would get a credit, but no credit has been given, they suffer from amnesia, and they need to work on their customer service. The ladies who work the front desk are always pleasant, apologetic and understanding. They apologize for the madness as they know the importance of great customer service....read full review