Costco Optical Department

Sep 2025

Just got my eye exam and I was ready to pick out my new frames! The customer service at this location was fantastic! Shout out to Jeanette, Kyle and especially Destiny! They know the meaning of customer service😄

Aug 2025

I have been a Costco Business Executive member since 1998 and was very happy with the service and quality of the products. But I was very dissatisfied with the quality of the fresh Alaskan salmon I bought recently. I opened it the next day after my purchase, and it has a fishy, unpleasant smell. I have to throw it away. Of course, I know I could return it, but I did not have the time to go to the store again. I had the same experience with a packaged shrimps, not frozen but in the refrigerator section.

Aug 2025

Let me just say: I already loved Costco (hello, Executive Members over here! ‍), but after our experience at the SanTan Village location off Market Street, I'm convinced it's not just a warehouse--it's a community center with a side of birthday magic. I was planning a surprise birthday party for my boyfriend (TikTok trend) and had the pleasure of working with Bob, one of the general managers, when I came in to pick out his cake. Bob was so helpful, friendly, and genuinely excited for the surprise--he made sure I knew I could call on him or anyone on staff to make sure everything was perfect. But the real Costco magic happened the day of the surprise. My mom and grandparents got there early to hold down a few tables in the food court and even brought balloons to make the space festive. That's when Ernie (another amazing general manager) came over, saw the celebration happening, and without missing a beat, lit up with excitement. Not only did he ask if we needed anything else (already above and beyond!), he also surprised us with FREE ICE CREAMS for the group . And THEN -- yes, it gets better -- Ernie gathered a small squad of Costco employees and led a full-on "Happy Birthday" serenade right there in the food court. My boyfriend was so surprised and touched, and honestly, we were all grinning from ear to ear. Massive thanks to Bob and Ernie for being absolute gems. Their enthusiasm, kindness, and genuine joy in helping us celebrate made the night truly unforgettable. This is the kind of customer service that turns a simple store visit into a core memory. Costco, we came for the cake and pizza... but stayed for the love.