Palm Tax & Accounting

Sep 2023

Very disappointed from day one. Gena does not return phone calls or emails for at least a week if you are lucky. We paid her to do our 2019 taxes then in early 2023 was asked to come in and sign a missed signature. Come to find out the taxes still have not been filed and here we are in August. The only reason I found out was because she was doing an OIC for us and we got denied twice. Each time she asked for more money. The last time she acted as if she didn't know why we were denied, saying it should have went through. Well after today I know why now, all of our taxes were not filed. We worked hard to get this taken care of for the past 2 years and gave her thousands...read full review

Oct 2022

This business is terrible. They did not pay my payroll taxes (which I paid them to) for almost an entire year...I figured it all out when the IRS threatened to levy my home (LITERALLY). As a result of Palm Tax's negligence I incurred thousands of dollars in IRS late fees and penalties...and in some total lapse of my better judgement I still paid them for filing my end-of-year taxes (lesson learned and mistake would not be made again)! The worst part of all of this is that I have directly messaged the owner, Gena Jones, regarding the matter(s) and she has literally NEVER REPLIED. Money aside, a lack of accountability as a business and or business owner is the most disgraceful...read full review

Aug 2022

if i could give less than one star, i would. They did not file my taxes as promised after paying for my taxes. up till now, the IRS has no record of my filling and I cannot get hold of Gena jones to talk to me regarding this issue. They told me they had filed my taxes april 18 and I waited 6 wks and called, they finally gave excuses and said they filed for extension which i doubt they ever did, I was later told that they had to send it by mail for some reason which they never did. Now I have to find some one to fix the mess they did. please run.