E and E Pools

May 2024

Arnold and E&E pools is a company I will never work with again. I would caution anyone looking at this to find a different company. I cannot think of one positive thing to say about E&E other than I'm glad it's (almost) over. The lack of communication and project oversight is mind boggling. This lack of care on E&E's side cost me thousands of additional dollars and fundamentally changed the direction my project went. The additional work was for something that should have been identified as soon as the pool demo happened however I was not made aware of it for almost a month after the demo. During this month the pool sat in a demoed state, E&E had numerous people out looking at the pool and surroundings. Not one of them mentioned additional work or costs were going to be incurred. During this month E&E also accepted thousands of dollars for additional work that was being completed, leaving me no choice but to accept this change request or throw away tens of thousands of dollars of dollars in completed work. List of complaints include but are not limited to: Lack of communication Lack of project oversight No accountability, Arnold loves to deflect and blame others (he told me numerous times how he'd love to find the guy who build my pool, like it was his fault) - Newsflash E&E, your poor communication is the issue, not some guy who built a pool 30-50 years ago Arnold unexpectedly showing up at my house to asking for a payment of work that's scheduled to happen the next day. He didn't even know how much to even ask for which triggered a 10 minute back and forth with his people to nail down a number. - To be fair, he did give me a 10 minute heads up that he was on his way under the guise of checking in on the project. This is the only time I saw him. Contractors (or sub contractors?) showing up at 5am in April to start working - In the summer months I could understand the early start, but the temps in April were nowhere near summer temps Contractors ringing my doorbell for gate code access between 5-7am. E&E was well aware of the code by this point Contractors showing up to start a demo at 3pm and expecting to jackhammer until 7pm or later. After I told them to go home they show up again 7am the next morning - I live in a neighborhood, what company thinks this is reasonable? Outdated contracts being thrown in my face to try and take product I paid for, all so E&E could get credit towards other jobs Lack of day-to-day cleanup Lack of getting a cleanup crew to finish the job, even after they acknowledged the issue - It's been almost two weeks since they've been made aware and they are just now trying to schedule a project foreman to come assess the cleanup - They've already had one cleanup guy out here, so by the time my yard is cleaned, I will have been interrupted three times to accommodate a cleanup. E&E needs to send out a guy with a pressure washer, broom, and garbage can to cleanup the trash they left. - If E&E spent half the effort they put into coordinating and documenting a cleanup, I might not have as many complaints and we wouldn't be in this predicament. I am not impressed with the color discrepancies in the pebble, but I am told it's within standard variation and this is defined in the contract I am not impressed with the tile and sloppy grout work but again it's "in the contract"

Dec 2023

First and foremost don't let this guys " nice guy " yelp follow ups fool you. He is very much the individual as stated by many in these reviews, and then some. Quite frankly his character shows in his responses here to his dissatisfied customers. Honestly calling paying customers rude and nasty. How professional.Two sides to every story ?Well my experience says his two sides are a big smoke screen.People steer clear of this company.Buyer Beware !The bad reviews are the Truth.Research his ROC record, civil & small claims lawsuits, and BBB rating.As his customer you should Not expect a remodel with a new looking interior. If you are looking for that almost new look on an interior refinish this is definitely the wrong guy for you. Your expectations with this guy should be that your pool will look worse than your old one and you Will be happy .Any notations of displeasure in your voice or words will be deemed combative and unreasonable.After 25k with this guy I have a pool interior that looks 10 years old and new cool deck that probably won't last but a year based on what others have expressed on here. The pool interior job done in pouring rain, was less than professional. Disgraceful. Definitely not the highly qualified installation I was promised.Save yourself the heartbreak, aggravation, disrespect, your hard earned money and legal fees.Pass on Arnold and E and E Pools.

Oct 2023

I hired Arnold and his team to remodel my pool, decking and backyard. BE WARNED! He doesn't have anyone supervise his workers, makes excuses for damage and bad workmanship and blames the home owner for his mistakes. He constantly will say well if you don't have a video showing this my guys will say they didn't do it. He did very poor work in the yard, most of which I had to fix but left the rock area, hoping that ROC would do something, damaged the pool pop up head collars and didn't do the deck work as promised and damaged the gear box controlling the pop ups because he left it off during the entire remodel. I filed a ROC complaint and am still waiting to see if this does anything, probably not. I provided pictures, recording of calls to see if anything can be done. But in my humble opinion if you do business with Arnold unless you have your entire property lined with audio and video cameras be prepared to be SCREWED! He is nothing more then an 18th Century Wagon Riding Snake Oils Sales Man, In my opinionJust to add to this when Arnold starts calling you every other day saying What can I do to earn your business, tell him to put every detail in his contract. Once again just my opinion/thoughts.