I don't know why they have so many negative reviews. I have been a patient there for going on 2 years and have been happy with my care there. I am always treated with professionalism and courtesy. I feel like the medical providers have listened to my needs and responded appropriately, as well as offering over-the-counter supplements that I can take to help with pain and migraines. The only reason I am not giving AZ Pain Doctors 5 stars is because it can be really difficult to reach someone over the phone without waiting on the phone for several minutes. And the worst part is they have this horrid recording that plays and replays repeatedly. It is so annoying. I would...read full review
Aug 2021
I have had very positive experiences here. Dr. Pico is friendly, informative and professional. I have been to the surgery center 6 times and it is run with precision. Dr. Pico and staff are so friendly, they help calm the nerves and answer questions as needed. I just had one bad experience with one of the nurses doing my last IV before surgery. She was awful. But that doesn't define the practice and surgery center. I need to go back and am looking forward to additional pain relief.
Mar 2021
Dr. Pico rocks!In-office appointments run a bit late; I rarely leave the lobby under 15+ minutes.The staff is mostly efficient. Do your best to schedule at the office, as scheduling over the phone can be frustrating...inconsistent. I've encountered more than a few schedulers who would rather argue with me, the patient, about who is right or wrong or about errors made than focus on resolving issues. Don't bother asking to speak to the office manager; they're always 'busy' and, after at least a handful of incidents have NEVER called back after being transferred to their VM.I dread office appointments, but rarely do I see Dr. Pico in-office. It's usually his PAs. Calling...read full review
I don't know why they have so many negative reviews. I have been a patient there for going on 2 years and have been happy with my care there. I am always treated with professionalism and courtesy. I feel like the medical providers have listened to my needs and responded appropriately, as well as offering over-the-counter supplements that I can take to help with pain and migraines. The only reason I am not giving AZ Pain Doctors 5 stars is because it can be really difficult to reach someone over the phone without waiting on the phone for several minutes. And the worst part is they have this horrid recording that plays and replays repeatedly. It is so annoying. I would...read full review
I have had very positive experiences here. Dr. Pico is friendly, informative and professional. I have been to the surgery center 6 times and it is run with precision. Dr. Pico and staff are so friendly, they help calm the nerves and answer questions as needed. I just had one bad experience with one of the nurses doing my last IV before surgery. She was awful. But that doesn't define the practice and surgery center. I need to go back and am looking forward to additional pain relief.
Dr. Pico rocks!In-office appointments run a bit late; I rarely leave the lobby under 15+ minutes.The staff is mostly efficient. Do your best to schedule at the office, as scheduling over the phone can be frustrating...inconsistent. I've encountered more than a few schedulers who would rather argue with me, the patient, about who is right or wrong or about errors made than focus on resolving issues. Don't bother asking to speak to the office manager; they're always 'busy' and, after at least a handful of incidents have NEVER called back after being transferred to their VM.I dread office appointments, but rarely do I see Dr. Pico in-office. It's usually his PAs. Calling...read full review