Banner Health Cardiology

Jul 2023

I made an appointment with Banner several months ago. They gave me monday july 3rd, 10AM. I even receive texts from them a few days prior and I confirm, per the instruction in the text. I arrive about 15 minutes prior to the appointment and Im told the entire departement is closed today !! Are you serious ? What kind of company makes appointments for days they will be closed ? And even sends text confirmations a couple days prior ?

Nov 2022

It's hard to review this overall because inside this entity it is broken out into different doctors with different specialties. So this review is strictly based on the overall facility, not pinpointing a certain office within as there are so many & I've only visited several. With that being said, Banner operates a decent, up to date practice that encompasses many specialities & the services here range from basic general care to advanced. The facility itself is very cleanly & well kept. Spacious with good lighting, the elevators are even at the "high tech" status with a digital screen. You'll also notice you don't even have to touch the door handles- there is a "wave" sensor that allows you to wave your hand near it & doors will open on demand. Great for avoiding germs! ...and masks are still required inside at all times. Not really a big deal & I do appreciate the diligence in keeping it as clean as possible for all patients & staff. Almost every employee I've encountered with Banner, here, has been accommodating & polite. They have a lot of patience for as many patients seen on the daily & I always appreciate their willingness to assist with any inquiries. Getting labs done is a breeze because it's offered at the same facility on site. In fact, a lot of my referrals have been just a door or floor away in the same building. Both campuses. It makes it easier on the patients & it is a lot better than many other establishments. I think Banner takes pride in their facilities. Yes, you are going to encounter a delay here or there & maybe a little longer of a wait than preferred- but I've witnessed myself how hard all the staff works to keep everything running & patients taken care of. There hasn't been a negative interaction or experience. Only a slight miscommunication when labs or paperwork was requested- and understandable when there is a very high volume of patients compared to overworked staff & a serious shortage of staff like many are experiencing. They've been very good to me & I somewhat "live" at these facilities seeing a host of different doctors & specialists. But the experience has by far been a lot better than many of the smaller practices. I appreciate the team here & for a change don't have major anxiety coming in to my appointments. I'm treated fairly, humane & genuinely cared for. Not just by the doctors but it starts with the greeter at the doors to the receptionists & everyone encountered. Compared to years ago, they've done a lot to improve and it shows. It is also very convenient this campus & the one just across the freeway a block down the road offers so many departments in each building you don't have to travel across the city to get what you need! Relatively happy with being an ongoing patient here & I would recommend- I have not had a doctor, nurse or any staff member make me feel less than a priority & it is much appreciated knowing they care and want to help.

Nov 2022

I visited the Banner Health GI clinic and scheduled two procedures to be performed 3 months later. Banner waited to submit the preauthorization until two weeks prior to my procedure. When one of the procedures was denied by my insurance, I contacted them multiple times to try and get the issue resolved. The staff was condescending, told me on more than one occasion that I could just pay out of pocket, and finally they REFUSED to complete a phone call with my insurance company as requested to have the procedure authorized. Pat from Banner GI clinic in Chandler told me that "insurance would deny it anyway". But did not bother to try. Complete lack of empathy or compassion and entirely negligent behavior!!