About Safelite

Safelite, a renowned auto glass repair and replacement service, has received mixed reviews from its customers. While some customers have had a pleasant experience with the company's efficient scheduling, friendly staff, and comfortable waiting area, others have faced issues with the quality of the service provided. Customers have praised the professionalism and politeness of the technicians, noting their good rapport with each other and the compassionate manner in which they handle customer concerns, especially when rescheduling due to inclement weather. The office environment is described as cozy, with amenities like free Wi-Fi, water, and coffee, allowing customers to be productive or simply relax during the service. However, some customers have reported dissatisfaction with the lack of "rain defense" application on the new windshield, which resulted in the glass not beading water as expected. In such cases, the company has offered refunds for the additional service, though the process has been described as slow and requiring multiple follow-ups. Overall, Safelite appears to provide a generally positive experience, with a focus on customer service and satisfaction, but there are instances where the quality of the work or the follow-up process could be improved.

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Reviews for Safelite

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Oct 2025
I am very happy with Safelite. Cheryl at the front desk was very very helpful and friendly when I stopped in to verify my appointment and my windshield. Nicholas was an amazing technician who explained everything he was doing and how he explained how the glass is processed during manufacturing. He was also able to save me some money during the process. Nick was just a pleasant man to work with. I would always recommend Safelite!!
Thank you for a great job now I can see the road again 😄
Mar 2024
I scheduled an appointment online for a windsheild replacement, as I had a chip that had spidered out pretty badly. Scheduling the appointment was very easy! I showed up about 10 minutes early and was greeted in the office as soon as I walked in. I stayed in the office area while the replacement was done and it was a very pleasant atmosphere. Soft Rock was playing on the big screen and I was able to sing along with all the songs that came on. They offer free WiFi while you wait, complimentary bottles of water and coffee. There is also a restroom if you need it. My wait was just under two hours, during that time I was able to get some things done on my laptop and have very nice conversations with some of the staff and another customer. It was such a pleasant visit! I really have to say that each technician I saw and listened to during my stay was very polite and professional. They all had good raport with eachother and you can tell they are pretty tight knit. I overheard conversations with cutomers that staff had on the phone and the Safelite staff were patient, understanding, and compassionate, especially when having to reschedule service due to the rain on Friday. I enjoyed my time in their cozy little office and I am VERY pleased with my new windshield. All my safety systems were recalibrated and I feel good on the road again.
Nov 2023
I sure would like to take this time to say the young man Benjamin that fixed out motorhome windshield did and awesome job. Very nice and polite young man. Thanks again Benjamin!!Service: Auto windshield repair