About Scott Eye Clinic
Reviews for Scott Eye Clinic
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Monday: 8AM - 4:30PM
Tuesday: 8AM - 4:30PM
Wednesday: 8AM - 4:30PM
Thursday: 8AM - 4:30PM
Friday: 8AM - 4:30PM
Saturday: ClosedSunday: Closed
Scott Eye Clinic is known for its excellent doctors, particularly Dr. Scott, who has received high praise from multiple patients for his care and expertise. Many long-time patients continue to choose this clinic due to the quality of the medical staff. However, the office staff's performance has been criticized for being rude and unhelpful, creating discomfort for patients during visits. Complaints include poor communication regarding orders, a lack of assistance in urgent situations, and dismissive attitudes when patients express concerns about their eyewear. This has led some patients to consider seeking care elsewhere, despite their appreciation for the doctors. Overall, while Scott Eye Clinic offers quality medical care, the office staff's behavior significantly detracts from the patient experience.
The doctors are amazing, but their office staff leave much to be desired. I have went to this clinic since I was a child, and continued with it because of the doctors. I have never had a good interaction with their office staff, over the phone or in person. They speak rudely, even snidely at times, which makes visits uncomfortable. I should not be nervous asking questions in a clinic setting, nor made to feel stupid for them (which has happened several times over the years now). It’s a shame.
The doctors are amazing, but their office staff leave much to be desired. I have went to this clinic since I was a child, and continued with it because of the doctors. I have never had a good interaction with their office staff, over the phone or in person. They speak rudely, even snidely at times, which makes visits uncomfortable. I should not be nervous asking questions in a clinic setting, nor made to feel stupid for them (which has happened several times over the years now). It’s a shame.
Love, Love, Love Dr. Scott, but the people working in the office are rude and not helpful at all. Myself, My Mother, My Father and My Grandmother all use Dr. Scott and he is amazing. My Son has to go through Childrens to get his eye exams, but we always order his glasses through Scotts, which we just did and were waiting for the call to let us know they are in, which we have not got. This morning his Glasses broke and could not be worn, I called to check on when his new glasses would be in, only to be told, they are in the Danville Office and have been since sometime in October, and the office will not be open Thursday of this week, so he will have to wait till next week...read full review