Bath Planet of Arkansas

I have considered the correct way to review this company/product for several weeks now. Is our new shower pretty? Yes. Does it seem to work properly? Also, yes. Are we happy with the service, no. Our home has only one bathroom, so we opted for the very expensive option of having the shower replaced in one day by experts. We talked at length with the salesperson and were very happy with the planned project. However, when install day came the contractor told my husband that the shelf could only be hung between the studs vertically. At this point, the old tub/shower was already pulled out and my husband felt he had to go with the vertical alignment and not the horizontal alignment that we had agreed on with the salesperson. The contractor showed my husband the project notes that did not show the shelf placement, then after the project was completed, he drew the shelf in vertically while my husband was watching him. The other major issue was that the salesperson recommended that we have the soffit removed and we agreed. That was also not in the project notes so not only did that not happen, but they also did not install the acrylic ceiling panel that would have completed the inside of the shower. We now have to do some minor fixes to the ceiling in the shower where we had expected to be all brand new and need no additional work from us. The contractor offered to halt the project until we figured it out, but again with only one bathroom, we couldn’t wait. The contractor blamed the salesperson for not communicating properly and even said he’d be bringing the issue up at their next meeting because it happens frequently. The next day my husband started calling to see about getting those parts of the project either fixed or refunded, but it took a week before the owner finally contacted us. She called after 5 pm, did far more talking than listening, interrupted countless times and was overall condescending. She even stated that it was our fault the shelf wasn’t right and that the soffit wasn’t done as requested. She told us we got what we paid for but at the very least the ceiling of our shower says otherwise. She may view it as we got what we paid for, but we did not get what the salesperson told us we were getting for that price.
So would I recommend this company…cautiously I guess I would because the materials are great, and the shower is beautiful. Buyer beware though and go over every aspect of the project multiple times. Most importantly, make sure you go over every aspect and expectation you have for the project with the contractor BEFORE they even start bringing in their tools and beginning the demolition process. A few additional tips, make sure EVERYTHING that can be removed from that room is removed before they arrive because everything in that room will get dusty/dirty and their cleanup process does not include anything beyond getting their equipment out. Having an air purifier running will help with the unavoidable dust.
In conclusion, did they promise and deliver a shower remodel in a day? Yes. Does it look and work great? Yes. Did we get what we thought we were paying for. Not completely. Did they make it right? Also, no.

These people went above and beyond helping us get bath tub in. I will only use them.
They made sure we were well taken care of , so glad we got them to come to us.
If you want great products and people that care about you well this is your place. They are 1000% the best in our eyes.

Thank you Bath Planet of Arkansas. They did an amazing job on our shower. The contractors were polite, very respectful not to track or make a mess throughout our house to complete the project. They finished the job in a timely manner and asked questions regarding where I wanted certain things to go. Thankfully they offer a payment plan that we can afford. Overall, I would definitely recommend them to anyone who is in need of a new shower.