PetSmart Grooming

Feb 2023

The Team Lead told me they couldn’t groom my pup due to some matting of the fur on her ears. She advised me to go the the vet to have my pup vet shaved on the ears bc if they did it they could possibly cut a vein on her ears or by cutting the fur blood could pool. She proceeded to call another groomer over to look at my pup and she told me the same thing. I asked them a few questions like what did I need to tell the vet, etc. I asked could they just give her a bath, the Team Lead said no, I asked could they clip her nails, she said no. Not to mention she had called me 2 hours before my appointment asking me to come in early because a storm was coming in. I left the...read full review

Jan 2023

The Team Lead Nicole told me they couldn't groom my pup due to some matting of the fur on her ears. She advised me to go the the vet to have my pup vet shaved on the ears bc if they did it they could possibly cut a vein on her ears or by cutting the fur blood could pool. She proceeded to call another groomer over to look at my pup and she told me the same thing. I asked them a few questions like what did I need to tell the vet, etc. I asked could they just give her a bath, the Team Lead said no, I asked could they clip her nails, she said no. Not to mention she had called me 2 hours before my appointment asking me to come in early because a storm was coming in. I left...read full review

Jan 2023

The grooming salon people are the worst! They are mean and unkind and I would not trust people like that to take care of my dogs. So no I am not going there again. Where mean angry people greet you!! Customer Service is 0. I hope a manager sees this and does smth about it!!