Pro Desk at The Home Depot

Jan 2022

purchased a washer dryer set almost a month ago the end of 2021. received the wrong set. have spoken to Mike R & Mike Rutledge, the manager, Jared-he tried- & Austin without any help. I still have the wrong set almost 1 month later & now they want to recharge me $1600 to actually receive the correct item, after being blown off 4 different times of them saying they would deliver the correct items. they also want to charge me $79 to come & pick up the wrong items. Mike Rutledges boss needs to know how ridiculous, difficult & negligent this company & process has been. Highly disappointing & feeling stuck. hHow do I trust they'll refund my money in a timely manner? since...read full review

Dec 2021

Kody in customer service was incredibly patient and helped me hunt down a product that was only in stock at another branch. Had to search through past credit card purchases to find the item I bought weeks ago. 10/10 love good customer care.

Jun 2021

I was so impressed by the team members at Home Depot on 06/12/21. We were wanting to purchase a certain type of mop bucket, the type that spins to dry the mop when you use a Pedro on the side of the bucket. We looked on line and it said HD had 27 in stock. We arrive at the store and there are none on the shelf. We asked a team member to see if he could find any and he checked on his hand held device. He agreed they had them and he got on his radio and called for back-ups. Within a minute we had three or four team members searching the shelves above where they store the excess inventory and other team members on the radio calling in suggestions on where to go look. Within...read full review