Baptist Health Medical Center-Conway

I want to take a moment to sincerely thank the Emergency Room Department at Baptist Health Medical Center – Conway, with special recognition to everyone on the third floor, including the RNs and nurse technicians who cared for me. 🏥💙

From the moment I entered the ER, I was met with compassion, efficiency, and professionalism. The care I received was truly outstanding. Every nurse, nurse tech, physician, and support staff member demonstrated not only clinical excellence, but genuine kindness and concern. I was treated with respect, patience, and dignity throughout my stay. 👩‍⚕️👨‍⚕️✨

The team on the third floor made a lasting impression. The RNs and nurse techs were attentive, knowledgeable, and reassuring — always taking the time to explain what was happening and ensuring my comfort. Their teamwork and communication were seamless, which provided great peace of mind during a stressful time. 🤝❤️

I also want to recognize the custodial and support staff whose dedication keeps the hospital clean, calm, and welcoming. It is clear that Baptist Health Conway operates with a culture of pride, compassion, and excellence at every level. 🧹🌟

If anyone is looking for an emergency department where patients are truly cared for, I cannot recommend Baptist Health Medical Center – Conway enough. My stay was the best hospital experience I’ve ever had, and I will always be grateful to the entire ER team, especially those on the third floor. ⭐👏

Thank you for everything you do each day. Your commitment and care make a real difference in people’s lives. 🙏💙

With love,
Randy-

I was transported by ambulance to Baptist. A doctor and nurses met me at the ER doors and after a couple of medical questions had me on the way to a CT scan -- on the ambulance gurney, no putting me in a room or the dreaded hospital gown. Back from CT to a large room set up with TV monitor. Within 20 minutes I was on a telemed visit with an out-of-hospital specialist and learned the CT was clear. The woman who appeared to have me sign that it was ok to treat me found my neighbor in the waiting room and he was allowed to stay with me while we waited for bloodwork, evaluation etc. I protested their desire to admit me overnight for observation and more tests but I finally conceded, figuring it was easier to get all the tests in one place instead of having to schedule stuff for the next couple weeks.

Immediate trip upstairs to the room, hooked up to a heart monitor, given anything I wanted: water, toothpaste/brush, extra pillow and blanket, all within minutes. I spent the next 10 hours being wakened for vitals checks, etc. Pushing the call button meant someone responded in less than a minute and someone was in the room within a minute or 2 responding to what I wanted. Cardiologist showed up at 4 a.m. He looked like a football defensive lineman. Huge. And a delight.

At 7 a.m. I was being wheeled (complete with nice warm blanket wrapped around me) for MRI and Echo. My only protest came when the tech said the echo was with bubbles. Now, I've read enough mystery novels that the way to kill someone is to inject their vein with air. I was not amused, but the tech was. MRI only 6 minutes, piece of cake. Back to my room and a huge breakfast was waiting for me including cereal, coffee, fruit cup, bacon, scrambled eggs, French toast with bananas foster topping. Whew. I skipped the cereal. 10 a.m. A doctor comes by to tell me I'm being discharged, answering any questions, confirming my preferred pharmacy. Staff comes by to take my order for lunch -- service starts at 11, so I still had time for lunch before I left. (I passed, but it sounded good.)
Wheeled down to discharge where they gave me a huge packet of medical info, offered me water for the trip home.
An astonishing experience. It would be very hard to find a nit to pick about the care and caring. Every single person was smiling, gracious, respectful, always asking if I needed anything. I wish I could give Baptist and all the staff 10 stars and a 2-week paid vacation to the resorts of their choice.

I love this office the people that work here amazing. Dr Morrell is so upbeat and always so ready to fix your problem even when you’re a problem child. Always smiles, warm greetings and such a level of professionalism. Thank you to all of you in the office and I’m so glad this is a Christian office. And I love the Dr Morrell‘s Christian too.