The worst website i've ever used! Wouldn't let me log into my account so I couldn't get my order number and they never sent me a email saying what I bought and I check, it was my email! So mad right now!
Apr 2018
I was greeted by a friendly staff member who measured my feet, watched me walk up and back and then she checked my feet for the arch and pressure points. With all that info she brought out a sneaker for me to try and they were perfect. I chose a color I liked and sneakers were sold! The personal service is refreshing and I can't say enough nice about this place. Off Cantrell Rd, easy to find!
Apr 2017
I've worn New Balance for almost 30 years, but some sneakers I ordered from the New Balance website fit different than they usually do. So I contacted New Balance and they recommended I pay a visit to New Balance of Little Rock to have my feet professionally measured. I don't think they actually meant for me to "pay" to have my feet measured, but that's what New Balance of Little Rock wanted. This was my first visit to New Balance of Little Rock. I explained how I was told to go there by a New Balance CSR, but the response I received from the young, uninterested sales associate was that they're not affiliated with New Balance and that I'd have to pay to have my feet measured. After some reluctance, he finally agreed to measure my feet without paying up front, although I was clearly an annoyance to him. Maybe that's why the measurement he gave me was 1.5 sizes too big and certainly wrong? Seriously, you don't measure wrong by 1 1/2 sizes on accident and I certainly don't wear sneakers that are 1 1/2 sizes too small for me. You would think New Balance of Little Rock would have considered me a potential future customer, but instead there was an air of elitism, in a sneaker store selling sneakers that can be purchased anywhere. From the moment I walked through the door, I was looked at as if I didn't belong there, which is strange considering how it seems to cater to older men and that would be me. Since I love New Balance sneakers, I might have become a regular customer, if I'd had a positive experience, but the experience I had just left me sour and disappointed. The only upside is that I get to laugh while thinking about employees in a sneaker store looking down upon their customers as unworthy. That was my first, last and only visit to New Balance of Little Rock.
The worst website i've ever used! Wouldn't let me log into my account so I couldn't get my order number and they never sent me a email saying what I bought and I check, it was my email! So mad right now!
I was greeted by a friendly staff member who measured my feet, watched me walk up and back and then she checked my feet for the arch and pressure points. With all that info she brought out a sneaker for me to try and they were perfect. I chose a color I liked and sneakers were sold! The personal service is refreshing and I can't say enough nice about this place. Off Cantrell Rd, easy to find!
I've worn New Balance for almost 30 years, but some sneakers I ordered from the New Balance website fit different than they usually do. So I contacted New Balance and they recommended I pay a visit to New Balance of Little Rock to have my feet professionally measured. I don't think they actually meant for me to "pay" to have my feet measured, but that's what New Balance of Little Rock wanted. This was my first visit to New Balance of Little Rock. I explained how I was told to go there by a New Balance CSR, but the response I received from the young, uninterested sales associate was that they're not affiliated with New Balance and that I'd have to pay to have my feet measured. After some reluctance, he finally agreed to measure my feet without paying up front, although I was clearly an annoyance to him. Maybe that's why the measurement he gave me was 1.5 sizes too big and certainly wrong? Seriously, you don't measure wrong by 1 1/2 sizes on accident and I certainly don't wear sneakers that are 1 1/2 sizes too small for me. You would think New Balance of Little Rock would have considered me a potential future customer, but instead there was an air of elitism, in a sneaker store selling sneakers that can be purchased anywhere. From the moment I walked through the door, I was looked at as if I didn't belong there, which is strange considering how it seems to cater to older men and that would be me. Since I love New Balance sneakers, I might have become a regular customer, if I'd had a positive experience, but the experience I had just left me sour and disappointed. The only upside is that I get to laugh while thinking about employees in a sneaker store looking down upon their customers as unworthy. That was my first, last and only visit to New Balance of Little Rock.