Greg had to come back to reconnect a wire that fell off after he left. His expertise was greatly appreciated. The part that I did not like was having to again pay a service fee, and that was after much effort to actually talk to a live person. Your telephone tree is terrible
December 2023
Only issues were on the day originally scheduled there was a problem with being able to take payment. Appointment was rescheduled for a week later. No fault of the technician, but was without a dryer for another week due to a technical issue. You would think this company would have an alternative when this occurs. So when the technician was allowed to make the service call, it was diagnosed, technician had no parts, although I initially sent in the model and serial number supposedly so the technician would have the repair parts when he arrived, well diagnosed with thermal cutout failure, common issue on all dryers. Technician did not have parts, had to wait a week for... read full review
June 2021
I was there Sat June 12 2021, the lady that helped us was amazing! I cannot think of her name now,but the customer service she showed us great! thank you for the hug and helping us today.
Greg had to come back to reconnect a wire that fell off after he left. His expertise was greatly appreciated. The part that I did not like was having to again pay a service fee, and that was after much effort to actually talk to a live person. Your telephone tree is terrible
Only issues were on the day originally scheduled there was a problem with being able to take payment. Appointment was rescheduled for a week later. No fault of the technician, but was without a dryer for another week due to a technical issue. You would think this company would have an alternative when this occurs. So when the technician was allowed to make the service call, it was diagnosed, technician had no parts, although I initially sent in the model and serial number supposedly so the technician would have the repair parts when he arrived, well diagnosed with thermal cutout failure, common issue on all dryers. Technician did not have parts, had to wait a week for... read full review
I was there Sat June 12 2021, the lady that helped us was amazing! I cannot think of her name now,but the customer service she showed us great! thank you for the hug and helping us today.