About Valley Behavioral Health
Valley Behavioral Health System is located on a beautiful, picturesque landscape in the Arkansas River Valley. It offers a complete continuum of care for behavioral health. Reviews from patients describe a mixed experience. Some found it not bad at all and said it helped them significantly, providing support and saving lives. Many staff members are noted as great, respectful, supportive, and kind. Specific positive mentions include the kids unit being kind and staff helping with personal issues. However, some supervisors are described negatively, with reports of them triggering patients. The facility sometimes appears short-handed, which can limit doctor time. Some units are noted as laid back, while others are referred to less favorably. There are also comments about problems between patients being handled, though sometimes slower than desired. Concerns are raised about the condition of the bathrooms and floors. A serious allegation is made about a staff member involving an innocent patient with the police. Overall, experiences vary, with some patients enjoying their stay despite feeling it did little to actually help, while others found critical support.
My daughter was recently admitted to Valley because of a suicide attempt. During the intake process we were told that we could come get our daughter at any time. My daughter was in the facility for 5 days. The facility did not do anything for her in that time. She felt worse than she did when she was admitted. The therapist that was assigned to my daughter set up an over the phone appointment with us as a family therapy session. The day came for the appointment and we didn't receive a call at or even close to the set time. We called and left a message. She still didn't call. We finally got ahold of the Therapist and she she forgot. My daughter said she had only talked...read full review
The nursing staff is fabulous. I wish I could leave 5 stars. Billing is terrible. I was told that my insurance would pay $890 and that needed paid before treatment. Months later they sent a bill of almost $2000. I called to see what was going on with that. They said that the $890 was just an estimate and that I owed the remaining balance. I made a payment agreement for a direct payments out of my banking account for the 1st of every month, because that is our payday. No payments were missed. They still sent it to Frost-Arnett creditors even though they made the payment agreement! I paid off the remaining balance and almost a month later the creditors are still calling...read full review
They always forget clothes or add ones you didn't bring your child with. First time my child went there he fell going to the bathroom and two of his front teeth were barely hanging and it was still attached to his gums so he was bleeding pretty bad had to go er. They are the worst place to go to I wish they would honestly have another place in fort smith.