Reviews for Molly Maid of Birmingham
Write a reviewFrom Molly Maid of Birmingham
Hours
Monday: 8AM - 5PM
Tuesday: 8AM - 5PM
Wednesday: 8AM - 5PM
Thursday: 8AM - 5PM
Friday: 8AM - 5PM
Saturday: ClosedSunday: Closed
Ratings
Google: 4.7/5 Facebook: 4.2/5 BBB: A+ Nextdoor: 9 ❤️Molly Maid of Birmingham
2969 Pelham Pkwy Suite 1, Pelham
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Would NOT recommend. Awful customer service experience. Tried to get a move out cleaning, and they changed the time after I'd scheduled it. I then tried to cancel because I was worried they would have additional last-minute scheduling issues. The manager Ben begged me not to cancel and rescheduled me closer to my original time, and I agreed to give them a chance. The morning of the cleaning (the day before my lease ends), Ben sends a text to cancel on me with only a few hours notice. He didn't offer an opportunity to reschedule, despite previously begging for my business and knowing I had only one day left to find an alternative. I admittedly ended the interaction with profanity (not cool of me), but the entire experience was incredibly frustrating and unprofessional.
Mady and Chyane did an excellent job cleaning my house. Looking forward to seeing them again.
Molly Maid has been cleaning my home for over a year now. The ladies are professional and timely. I really appreciate what Shelby and Cris do for me around the house. Thank you, Ladies!