Premium Monument Co Inc - PERMANENTLY CLOSED

Premium Monument Co Inc is a business that provides headstones for loved ones. They are known for their patience and understanding during the ordering process, especially when dealing with large groups or those experiencing loss. The company explains all costs upfront and keeps customers informed about the time frame for delivery. The headstones themselves are described as beautiful and of high quality. The engraving and setting are done with care and attention to detail. One customer had a positive experience with a staff member named Kelsey, who showed kindness and compassion during a difficult time. However, there was one instance of poor customer service where a customer was hung up on when inquiring about their loved one's headstone. This behavior is not representative of the company as a whole and is not an acceptable way to treat customers who are mourning a loss. Overall, Premium Monument Co Inc is a business that provides quality headstones with good customer service, but there is room for improvement in certain areas.