Tips & Reviews for Massage Envy

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  • Oct 2021

    Horrible customer service, lack of transparency when signing up for membership, and horrible business practices. I would avoid doing business with Massage Envy. They will tell you that you can cancel at anytime easily when signing up for membership and give no indication of being locked into a term with them. When you request cancellation they do not pick up their phones, answer their emails, and engage you with hostile and rude customer service at the front desk. They make it difficult to get out of doing business with them. Additionally, their massage availability is very limited which prevents you from truly having flexibility to enjoy membership.

  • Oct 2021

    Love this place. Rob is absolutely the best! Highly professional, kind, and gives a wonderful massage. He listens to his client regarding amount of pressure and is very attentive to their needs. I highly recommend this place and Rob!

  • Sep 2021

    This review is regarding the manager of the Madison, Al Massage Envy location, Rachel, and the unfortunate encounter I had with her. I came in for my scheduled 90 minute session on 8/17/2021 and afterwards Rachel checked me out. I have had membership at this location since 2019 and this is the first I had encountered uncertainty on my account with regards to how my membership was applied for my session, so I kindly asked Rachel if she could explain the charges. She did so, quite aggressively, but to my understanding. Somehow from that encounter Rachel took it upon herself to cancel my membership. I gave no verbal consent nor signed or submitted anything permitting her...read full review

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Hours

Monday: 9AM - 10PMTuesday: 9AM - 10PMWednesday: 9AM - 10PMThursday: 9AM - 10PMFriday: 9AM - 10PMSaturday: 9AM - 10PMSunday: 9AM - 6PM

Ratings

Google Google: 4.1/5 Yelp Yelp: 3.5/5 Facebook Facebook: 4/5 Foursquare Foursquare: 7/10 BBB BBB: A+

Massage Envy

5923 Wall Triana Hwy, Madison

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