The Computer Guy Sales & Services

About 3 months ago I was having trouble with my computer not wanting to boot windows up and occasionally freezing up. I took it to a local repair shop and they informed me that my hard drive was failing and my computer needed more memory.After hearing the estimated cost of repair on a fairly new computer I decided to get a second opinion, boy am I glad I did. After talking to Jeff and paying a small diagnostics fee he called me and suggested a clean install of windows.After picking it up the next afternoon I reinstalled any software I previously had on it(printer,games, ect.). It runs as good as the day I purchased it.Didn't need a hard drive or more memory, Hats... read full review

I had almost an identical experience as Melody C. Took in my laptop that had been infected with some malware. He charged the diagnosis fee, then charged to fix it. When I got it home after paying the exhorbitant fee charge to "fix" it, it still did not work. I returned it and he said I would have to pay another "diagnosis" fee and then whatever it would cost to repair what he diagnosed. I asked for a refund and he refused. He is a con man.

I'm incredibly disappointed with this place. I brought in my computer for a broken charger plug. The computer was working fine, but the plug was not staying in place on its own. After charging me $45 to look at it, they informed me it would need a completely new motherboard at a cost of $290. No thanks.When I got the computer home, the thing wouldn't even turn on. Won't take a charge with the plug held in place, nothing. It was functioning just fine the day before when I brought it in. I have no idea what to do and now will end up paying who knows how much to get my computer fixed elsewhere. Don't trust them with your computer.