Reviews for Bigfoot Pumping & Thawing

Write a review

Feb 2024

Emailed about service and asked them to call my work line during the day as I cant have my cell phone on me, they call my cell phone.Called to speak to someone about scheduling and timeline, the guy who answered the phone had an attitude.Spoke to two different people and neither were willing to give a timeline or estimate as to how long of a wait there was. Was just told I would be called.This company cant follow simple instructions like "call me on a line i can actually answer during the day"... what do you think they will be doing to your home.Customer service in this town is notoriously bad, but you dont have to be.
Feb 2024

FYI just had a bad of experience with Bigfoot pumping and thawing and figured I should share it. Been using them for 8+ years on multiple properties for pumping, as well as the occasional snake/steam and this will definitely be the last time.I hired Bigfoot to come steam a line at one of my properties and was expecting a normal call out fee of $250. I was charged $750, for the three visits (within 24 hrs) that it took to get it cleared.What really irked me was their apparent incompetence. It took three attempts to fix what should have been a straightforward problem. I can't help but question the necessity of the first two visits as I’m any consumer would.Upon calling...read full review
Jan 2024

I called on like a Tuesday, and a Friday to get some of my places defrosted. They didn’t call me back until Saturday and then they said it was going to be an extra hundred dollars an hour. In my opinion they waited until Saturday so they could charge me more.

More Reviews

Photos

Add a Photo

+9 photos

+8 photos

View All Photos

From Bigfoot Pumping & Thawing

Blocked plumbing and septic systems are no match for Bigfoot Pumping & Thawing. A locally owned family business in North Pole, AK, Big Foot Pumping & Thawing has over 25 years of experience providing annual, seasonal and emergency plumbing services to residents of interior Alaska. Services include general plumbing, septic tank maintenance, drain cleaning, water jetting, snaking, toilet repair and pipe thawing. Since plumbing emergencies happen around the clock, Bigfoot Pumping & Thawing is available 24/7 for urgent calls. Whether you need a septic inspection or just have a clogged toilet, no job is too small. Call Bigfoot Pumping & Thawing at 907-488-9855 to set up an estimate right now.