PetSmart

PetSmart, the world's largest pet supply and services retailer, provides a wide range of products and services to cater to the needs of various pets, including dogs, cats, birds, fish, and small animals. With over 10,000 products available in stores and online, PetSmart aims to meet every pet owner's requirements. Customers can shop online and enjoy the convenience of picking up their purchases at their local PetSmart within two hours. Select locations also offer additional services such as dog training, pet grooming, pet boarding, and adoption. Customer experiences at PetSmart vary. Many praise the grooming services and staff. A reviewer had a positive experience with a groomer named Taylor, who was knowledgeable and loving while grooming their cat. This reviewer expressed excitement about making regular grooming appointments. Another reviewer highlighted a helpful employee during their fish shopping experience, noting her creativity and friendliness. However, there have been some concerning experiences, particularly related to the grooming salon at the Emerald Hills location in Sherwood Park, Alberta. One customer reported a distressing incident involving their chihuahua developing kennel cough shortly after a grooming visit and expressed disappointment with the store management's communication. Additionally, another customer mentioned a prior negative experience while shopping in-store, stating an employee was unhelpful. The manager responded promptly to this feedback and assured the customer that staff would be reminded about providing good service. Overall, PetSmart offers a range of services and products for pet owners, with many customers enjoying positive experiences with grooming and knowledgeable staff, while others have raised concerns about health issues following grooming appointments. PetSmart strives to provide a comprehensive and supportive environment for pets and their owners.