Rangeland RV and Trailer Sales

Rangeland RV and Trailer Sales is a successful business that has been operating for 22 years, prioritizing customer experience. They have the largest new service and parts department in Alberta and are known for their exceptional customer service. Rangeland RV is the largest exclusive Forest River dealer in Canada. Customers have shared positive experiences, such as a couple who bought an RPod over 3 years ago and appreciated the initial instructional walkthrough with an older gentleman. Although they had a few issues, the Service team, including Colleen, handled the warranty process with Forest River and Lippert's warranty departments, making it pain-free for the customers. Others praised the helpful and accommodating staff, especially Dwayne Kirkpatrick and Daniel in the finance department, who made buying a unit seamless with no pressure. Many customers also highlighted the team’s dedication to ensuring buyers feel confident and supported. Mark and Denise were helpful when choosing the right unit, taking time to explain features, while Amanda quickly addressed financing concerns by getting back early with good news. On pickup day, Greg made sure the customer felt confident using the features, and Doug ensured the hitch was safely in place before heading home. Staff members like Mark and Greg checked in afterward to ensure everything went smoothly. However, there have been some issues with after-purchase service. One customer experienced deficiencies upon pickup despite the lead time given, and was disappointed by the lack of follow-up. After several attempts to resolve the issues, the dealership explained that the salesperson no longer worked there and that warranty claims should be made through other dealerships, which was frustrating. Fortunately, after some back and forth, sales manager Kyle confirmed that work orders for the promised parts were in place and that the service department was coordinating repairs with a closer dealer, showing the team’s efforts to make things right. Overall, Rangeland RV and Trailer Sales is highly recommended for purchasing and servicing RVs, with a team that strives to prioritize customer satisfaction and address concerns promptly.