About PetSmart
PetSmart is a large pet supply store with a wide variety of products for all types of pets. Customers appreciate the store for its cleanliness, organization, and friendly, helpful staff. The store offers a large inventory of pet supplies, including many items on sale or clearance. PetSmart also has a grooming salon that some customers recommend. The salon's staff are trained professionals who care about the animals they groom. One stylist, Kim, is certified to groom both dogs and cats. Customers have praised the grooming staff for their kindness and patience, especially when caring for pets with long nails or those that are nervous around strangers. The staff is respectful of large dogs and helps them get more comfortable with people, which is helpful for anxious pets and their owners. The store's staff are attentive to customer needs, keeping them informed about product availability, especially when items are on order. Many customers find that PetSmart often has good sales, making it worth waiting for discounts. While prices can vary, the overall experience and the helpfulness of the staff make visiting PetSmart worthwhile for pet owners. Customers also note that the store environment is welcoming, with understanding customers and a positive atmosphere, which reduces anxiety for both pets and owners.
Thank you to the gals that took care of my baby’s horribly long nails today!! You are always so kind and patient with him!! And for hopefully getting a giggle from him purple eyebrows.
I like that they really care with their staff to keep them apprised of what's going on in the store for when someone calls and they don't have items on hand..
The lady on the phone took the time to see if they had any on order and let me know when they were coming back in to the store VERY IMPORTANT TO KNOW. I won't go back to a store that doesn't know when they are ordering anything why are you there then? I had that horrible experience with petland sadly.
It often seems as though their regular pricing is set so that they can have really good looking sales. That said, some of their sales are actually really good and often worth waiting for. If pricing is important to you, you can save a lot by shopping around. However, the value PetSmart offers in experience makes it worth visiting with your dog(s). (We haven't tried the groomer and cannot comment on that experience.)
Thank you to the staff who have been so respectful of my large dog! Her breed isn't fond of strangers and this has been a great place to bring her help get her more used to people. (The other customers are usually really understanding and respectful,...read full review