About PetSmart
Reviews for PetSmart
Write a reviewHours
Monday: 9AM - 9PM
Tuesday: 9AM - 9PM
Wednesday: 9AM - 9PM
Thursday: 9AM - 9PM
Friday: 9AM - 9PM
Saturday: 9AM - 9PM
Sunday: 10AM - 7PM
PetSmart is a well-known retailer offering a vast range of products for pets, including dogs, cats, birds, fish, and small animals. Customers describe the staff as very friendly and helpful, often providing excellent customer service. Many shoppers appreciate the wide variety of items available, including unique products like live crickets and a good selection of food choices for reptiles and aquatic turtles. The store is considered a convenient place to shop, with some items priced lower than at competitors like Walmart, making it a popular destination for pet owners. However, some reviewers note that certain products, such as toys and beds, are expensive and can be found cheaper online. Occasionally, the store is understaffed, leading to long lines and difficulty in finding assistance, especially during busy times. Despite these issues, the store remains highly recommended for its friendly atmosphere and helpful staff.
Generally a decent enough place to get some pet supplies. Watch when purchasing larger needed items that the product won't soon be discontinued, as you won't be able to get any of the necessary accessory items. This occurred to me after purchasing an enclosed litter box that used a litter filtration that was also sold in the store, until the enclosed litter box was discontinued. I received no compensation consideration at all, after showing that I'd only just purchased the litter box the month prior.
So many fun things to buy for both cats and dogs. Love that they do Santa pet photos too.The biggest bonus is that our dogs actually behave (we don't even recognize them 😆 )when we bring them with us, so they must have some kind of magic.
I'm not great at remembering names, I think her name was Crystal. She was extremely helpful when I was trying to find my Blue Buffalo cat food. (They keep changing the packaging). She was so friendly and persistent. It was like we were two detectives. I didn't get a survey to rate my experience, but I want to recognize excellence service when I experience it.