Important: read all the way through.
Initially, I booked my eye exam face to face three days in advance, at which time I was assured they could direct-bill. Then when my appointment came, reception initially registered me as an emergency, causing confusion with the Doctor, and then we became aware they would NOT in fact be able to direct bill after all... so I was unable to proceed with the exam at all. ...They did try to resolve the situation by giving me a gift card, but for me this was still a massive inconvenience. I had built the rest of my day around this appointment!
Within three hours of writing on their Facebook Wall, I received a call from management at this location, again apologizing for the inconvenience. They will take steps to ensure staff are better informed and give out correct information. I am pleased with how they've handled the follow-up for this!
About LensCrafters
LensCrafters at 8770 170th Street is committed to providing quality eyecare and helping customers see their best. They offer a variety of premium lens solutions and designer brands like Ray-Ban and Oakley. The store accepts many vision insurance plans, including Greenshield, Blue Cross, Sun Life, Manulife, Canada Life, and Equitable Life of Canada.
Customers praise the store's excellent and friendly service, with staff members being highlighted for their professionalism and helpfulness in choosing frames and resolving insurance issues. LensCrafters also offers quick turnaround times for glasses orders.
Recent reviews mention the store's manager, Avril, who was able to order a new pair of frames and replace scratched lenses for a customer under the protection plan. Another customer was impressed with the service provided by Christine, who repaired their sunglasses at no cost. Additionally, a customer appreciated the assistance of Sean, who took the time to adjust their frames.
Reviews
Had my frames break overnight. Came in and the staff were incredibly helpful. They had my frames in house and were able to transfer my lens' immediately so I had glasses again! So easy to deal with and everyone there was so easy to talk to. Store is always clean and staff are always professional. Highly recommend them. I have been going for years and they have never disappointed me.
Very pleasant experience. Salesperson was friendly and knowledgeable. However when I finally got my glasses I can't see properly. Same thing happened with my last pair at Lenscrafters. Very disappointed.
Photos
Hours
Monday 9AM - 9PM
Tuesday 9AM - 9PM
Wednesday 9AM - 9PM
Thursday 9AM - 9PM
Friday 9AM - 9PM
Saturday 9AM - 9PM
Sunday 10AM - 6PM
Location
West Edmonton Mall Level Two, 8770 170 St NW, Edmonton, AB T5T 3J7
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