About Best Buy
Best Buy is an electronics store chain offering a wide range of products, including computers, mobile devices, TVs, and video games. They provide services like online ordering with in-store pickup, free shipping on orders over $35, and a Low Price Guarantee. The Geek Squad Agents are available to assist with any technology issues. Customers have reported positive experiences, particularly with the staff's helpfulness and attentiveness towards middle school students and senior citizens. The service is described as quick and efficient, with a great return policy. Improvements in management have been noted over the past few years. However, some customers find the in-store selection limited, with better options available only through online ordering. There have been suggestions for female staff members to be included in assisting with heavier products if they are part of the sales team. Customers have praised the easy online pickup process and the knowledgeable assistance provided by the staff, such as Rahul in the service department, who went above and beyond to help a senior customer with their printer and earbuds. The shopping experience is described as personalized, and customers have been satisfied with the deals and installation services offered.
Sam who is at the till and and Pam who works on the floor are amazing! They helped me and found the best deals with advise! I cannot thank them enough. They need a raise! Get more like them!!!
This is a massive 5-Stars for Ash in the Geek Squad Department.
This was some of the best customer service I have ever experienced and working in that industry myself it really makes me appreciate it more.
I had an issue with a laptop that had me banging my head against the wall because I just couldn’t get to the bottom of it.
Ash had me in and out within maybe 30 minutes, fixed up and good to go. Extremely knowledgeable and I learned lots just in the brief conversation I had with him.
I would highly recommend him, thank you Ash!
An employee here kept misgendering me, probably because I have a slightly androgynous face and am tall for a woman. This is utterly unacceptable in and of itself, but, on top of that, she had just viewed my ID which clearly states that I am female. As someone who has endured extensive harrassment throughout life due to not appearing hyperfeminine without makeup, I found this ignorance despicable. Your employees are in dire need of sensitivity training. Misgendering someone in Canada is technically a crime, as it can qualify as hate speech.
I only gave this store two stars because I did receive the correct product when I picked it up. Otherwise, it would have been one...read full review