Willow Family Health

Nov 2023

I have been a patient of this office for many years and like my Dr very much but changing to a same day only appointment is ridiculous because you can't get through and when you finally do all appointments are taken ans you have to try again the next day. If your busy with kids and work like me you just don't have time everyday to call or you when you do it's into the day and forget it everything's gone. They need to go back to the way things were before covid because I didn't mind waiting a couple weeks for an appointment because at least I had one I could book time off work for.

Aug 2023

I've been a patient with Willow family health since I've been a child and always had a quite good experience.New policy of same day appointments kind of defeats the purpose of having a family physician however and makes it incredibly difficult to get an appointment, especially for someone who had memory problems.Additionally, while I am certain that the receptionists are under a great deal of stress and dealing with frustration they too have become quite rude. The one I spoke to today lashed out at me while trying to ask a question and instead raised her voice stating, "Will you let me finish?!" while I was in thr middle of my sentence.Edit: After some reflection I realize...read full review

Jan 2023

I have been a patient with Willow Family Health for a long time. I have had mixed experiences, mostly in the past. I was misdiagnosed for many years and on medication that was ineffective for my condition. I won’t get into the frustrating details.Currently, I’m having a hard time getting used to the new system of appointment making and such.On the positive side and the reason for three stars instead of two or one: It seems like improvements are in the works.The reception stuff have always been kind, helpful, courteous, compassionate, professional, and patient.I appreciate my current doctor(s). The physicians, nurse practitioners, and nurses at Willow Family Health...read full review