U.S. Bancorp Investments - Financial Advisors: Pocatello

Dec 2020

Steer clear! There is a reason why the downtown branch went out of business. It took me 3 weeks to be able to withdrawal 5K...they told me I could only withdrawal in the drive though, got there and they said they couldn't do that in the drive through. I had to make an apt to withdrawal money. Needless to say, I took my business elsewhere. Funny thing was, they didn't bat an eye when I took out my 40K in actual money but they dug their heels in when I closed my 9K credit card that had a zero balance for 4 years. If you're in the area, go with ICCU hands down! Better rates and WAY better customer service.

Sep 2020

This bank is terrible. I tried to help a friend out by putting cash into his account. They weren't accepting anyone into the bank so you have to use the drive through. 8 cars deep we finally got to the drive up computer window. The camera was jacked up. And you could not see the guy talking. Then he wouldn't accept the cash because I didn't have my friends account number. He said he couldn't look it up. They blame the difficulties and machine like banking on "covid" when every other bank is open and easy to deal with. Bad customer service Long wait time.