Mortgage, Bank of America

Mar 2023

I was at the bank yesterday since I spoke to a customer service person regarding a charge on my credit card. They said I can go to any Bank of America to fax them the information. I spoke with the Merrill Lynch employee who then walked me over to the bank representatives in the class cubicle. The first 2 were busy with customers with nobody else waiting. At the third cubicle there was a gentlemen there and when she asked him to help a customer he said, "I am going to lunch". I have several personal/business.invesements account with B of A/Merrill Lynch. Then again, it should not matter all customers should be treated with respect. I left and told the ML rep that he was...read full review

Mar 2023

Tala is the worst teller at this location. Disinterested in working and ridiculously slow. The girl in the Abaya is a pathological liar who told me the manager was on lunch. Spoke with a male banker who said the branch manager does not work weekends. Complaints for this branch should be addressed to Holly O'Neill at mailto:[email protected] Holly is head of BofA's retail banking. Emails might get replies or go into a black hole....

Mar 2023

Can someone from corporate please come undercover as a customer so they can see what customers go through and fire the management team at this location please? Check the cameras on 3/7/2023 at 4pm. The line literally did not move for 10+ minutes. It's just laughable....