DLR Shelving & Bath, Inc.

Aug 2022

UPDATE: I have changed my review from 1 star to 4 stars because Dawn (owner) reached out to me and apologized and she sent two of her guys to our house within 5 days. They fixed the problem in a fast and professional manner, and we are very pleased. When we had our shower re-modeled DLR was recommended to do our shower doors. It is a huge shower so the glass doors are huge and were told they were almost 100 lbs each glass door. After installed they left and just left the doors swinging freely, like shower curtains. It was frightening as big and heavy as they were swinging like that. So I called them back and asked if there was a way to secure these doors on the frame. They came back and seemed like an after thought of making little black plastic things they put on the bottom frame to keep the doors from swinging out into the shower. You'd think you'd know the shower door business and have frames built to keep the doors secure. It was a good month or so wait to get them. Fast forward 3 yrs and the cheap plastic tab broke off, so back to the swinging door , which scares us. And not being secure, keeps them from staying within the frame. So I called and left a message. They didn't call me back, I called again 2 days later and got Virginia. She just said, I'll put you on the schedule and hung up. 16 days and I hear NOTHING! So I called again and left message. Again, won't return my call. So I'm pretty upset and need to find someone that will help us. When you pay a lot of money to have a nice remodeled shower, but can't get help to remedy issues after they leave, it is pretty sad. And now trying to find someone in the shower door business that cares and will help us install a correct, NICE, Glide that will last longer than 3 yrs. We'd try to do it ourselves but when you pay that kind of money, I'd like it to be done correctly and look nice and if the doors need to come down to fix it, we can't lift 100 pound doors. I don't know what has happened to businesses anymore, to not be nice, helpful and want to correct issues you have with their work. Really sad times.

May 2020

My husband and I just built a new house and I wasn't excited about the closet options for the master suite or a storage closet. I contacted DLR shelving and bath to learn more about custom closet designs. The owner asked me about preferences and what I was looking to achieve. She sent several possible designs for me to choose from in the master suite. We did a combination of double hanging space, drawers and a single hanging area for longer items. Instead of plain white or dark brown, we selected snow drift which has a nice wood grain look and feel. Oh - I forgot to mention the shoe shelves - AMAZING!! She also had great ideas about the storage closet under the stairs. I was looking for three shelves on the back and side wall. She recommended movable shelves in the event I needed different heights. We went with the movable shelves and I am very glad we did. Instead of long shelves across the back wall, there are a total of six that I can independently move to meet the height requirements of my storage items. In all, I have nine movable shelves in this closet. BRILLIANT!!! I am so happy with the end results. Not only did DLR help me organize my closets, they did it with the best customer service I have ever experienced!! Thank you DLR!!!