Service Genius

May 2024

Jaimie did a terrific job explaining the new heat pump water heater program and how this type of water heater works. Jaime is knowledgeable, professional and efficient. He took the time to answer my questions and was patient and thorough and even told me that we could call him back and gave his cell phone number for any questions. Highly recommend Jaime and Service Genius.

May 2024

Yesterday, I received a call reminding me about our annual HVAC service. They scheduled an appointment for the next day, which worked out perfectly for me. Marcelo Avila arrived for the service and impressed me with his thoroughness and honesty. He patiently walked me through each step of the process without rushing. Although there was an exposed wire that I knew about, Marcelo, like the previous technicians, understandably avoided tampering with it to prevent any potential system issues. After completing his work and leaving, Marcelo returned shortly after, expressing his discomfort with leaving the wire as it was. He proposed an affordable solution to have it fixed on the same day, ensuring my peace of mind.

Apr 2024

George Aguilar was my service associate at Genius for an air conditioning and heating inspection, and subsequent repairs. He was exceptionally professional, respectful, and provided additional assistance with my service warranty vendor. He went above and beyond to ensure that the highest quality of care was provided to his customer. I highly recommend this company and especially George for all the hard work he put in for my request.