Ulta Beauty

$$ • hair care, Cosmetics & Beauty Supply, cosmetics, beauty salon, Hair Salons, Skin Care

4036 Factoria Square Mall SE, Bellevue, WA 98006
(425) 643-2666

Reviews

  • Beatrice H.
    Oct 2021

    Great store with the best employees! I have been going to and ordering online from ulta for over 8 years now and recently started coming to the Factoria store. This time I came on a monday evening to grab some important items and complete a return. The customer service - the employees are the best! Everytime I come in they helpfully ask if I need anything. However, today I recieved beyond excellent customer service from Jena and Asma. My return was complicated and they not only listened empathetically but helped me find a good solution with kindness and efficiency. Because of them I will definitely be back to this store. The location is relatively convenient at the factoria mall with ample free parking space (though on weekends it can get full so expect to wait or walk). The store itself is very bright, open and well organized. It can be a bit overwhelming with so many products if you don't know what brand or product you are looking for so I might recommend looking online first or asking an associate for help. They have great selections of most things and the ulta line is both economical and functional as well. The only reason they get 4 stars is that there are a few items not labeled and many items out of stock. The price of most items sold are comparable to department stores or online and they often have sales and coupons not to mention birthday gifts! Overall, great store, but the employees really shine - shout out to Jena and Asma! I highly recommend you stop by while shopping for cosmetics. Only 4 stars for out of stock and not labeled items. Their return policy is great as well -check it out!

  • Drew M
    Oct 2021

    I love ulta beauty. ♥️

  • Eve
    Sep 2021

    This is review is solely on the Ulta Hair Salon not the store. I truly love the customer service at the store NOT THE HAIR SALON.\\n\\nRead the reviews (Due to some of the reviews are written by employees) \\u0026 don’t waste your time making an appointment.\\n\\nCancel last minute by Colette Kradin, the most senior hairstylist.\\n\\nThe reason for cancellation wasn’t for an emergency. It’s because Colette decided to change last minute. UNPROFESSIONAL!\\n\\nUlta Salon didn’t even offer to give me priority to reschedule my appointment. Due to it’s the hairstylist fault for canceling last minute.\\n\\nThe hair salon needs to work on customer service.

  • Angela O.
    Sep 2021

    This review is solely on the hair salon not the store. I love shopping at the store. Will not ever make an appointment at the hair salon. Read the reviews carefully (some reviews are made by the employees themselves) & don't waste your time making an appointment. Cancel last minute by Colette Kradin, the most senior hairstylist. The reason for cancellation wasn't for an emergency. It's because Colette decided to change her day last minute. Ulta Salon didn't even offer to give me priority to reschedule my appointment. Due to it's the hairstylist fault for canceling last minute. The hair salon needs to work on customer service.

  • Madhulina Roy
    Aug 2021

    Went for a haircut. The stylist Haidi is so cool, experienced and genuine. I highly recommend Ulta salon at Bellevue. Friendly staff and i am certainly getting back to this place for future hair stylings. Thanks Haidi

  • Emma Morton
    Jun 2021

    I had a heavy shopping bag and they had no problem placing it behind the checkout counter while I shopped. They made sure I was getting the help I needed without feeling hounded.

  • Raj Sharma
    Jun 2021

    Worst customer experience. Just imagine dealing with rude cashiers to shop here, it ruins your whole day. I'm even planning to cancel my ultra rewards card after this experience. They are not even a discount shop for that experience. My experience can be best described as \\\"Walmart service for Nodrstrom price\\\"

  • Tanya Judson
    Jun 2021

    Absolutely LOVE THIS PLACE! One stop shop, every makeup brand from Mac to Elf, hair products and brands from A-Z. Literally all you need for beauty in one place. Staff is AMAZING! Friendly and very helpful. If you haven’t been here... GO!

  • JFoxBeauty
    Apr 2021

    The store manager was giving me a hard time trying to return my online items. The items were new and unused it was just a duplicate online order that was sent without my free gift. It was towards the end of the sales day and she didn’t want to accept my return because she would miss her sales goal for the day. I had my receipt and my card I paid with. She refused. She kept offering store credit or an exchange. The next day I went to the Ulta near Southcenter and they took my return with no issues. I spent money I would’ve at Factoria because they were kind and helpful. Every time I go to the Ulta in factoria I have issues. Broken pallets, rude workers, the list goes on. Don’t waste your time here. I suggest ANY OTHER store.

  • Leo P.
    Apr 2021

    I decided to take my wife on a little shopping spree, the first place that popped in my head was Ulta, because she is I love with make up. She decided to get hair done and purchase a few things, which was really nice. I decided to look around, even tho it is not so much for men, but I did have a couple of the employees come up to me asked me if there is anything they can do for me, I was impressed with the customer service. Thank you for that. 3 days later I decided to go and return a lipstick she purchased because she was not convinced on it, which was pretty crazy that they will give full refund on a used item. Pretty neat actually, very happy with the place and will go back. Thank you

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Hours

Monday: 10AM - 8PMTuesday: 10AM - 8PMWednesday: 10AM - 8PMThursday: 10AM - 9PMFriday: 10AM - 9PMSaturday: 10AM - 9PMSunday: 11AM - 6PM