The service department at BMW is fantastic! I actually purchased my BMW out of state but they still cover my maintenance and basic service needs. It's quick to book online and they make it easy to drop off, even giving me a ride if needed. I had my car serviced, for the 3rd time, this last weekend. Christian went above and beyond to address my needs. I had some additional questions and he took the time to call me, after he was scheduled to be done for the day. He then texted me the information I needed, which was not at all required of him. I base my car purchases off what the experience will be like when in the future, not just the car itself. I'm at BMW fan... read full review
February 2024
First time customer to the service department and I have to say the experience was "meh" when I brought my car in and pulled into the service drive. Nobody greeted me. I stood by my car for about 5-6 minutes. I then proceeded to go into speak to an advisor. There were only 2 maybe 3 present. I waited for about another 5 -10 minutes with nobody greeting me. Finally a gentleman asked if I'd Been helped and I replied no. I told him the work I needed completed on the car, and proceeded to tell me another advisor would be able to assist. He asked the other advisor who seemed to be slightly "put off" by the situation. The other advisor said he was... read full review
December 2023
The service writer McKay is honest, and knowledgeable, and the entire staff has been terrific during my visits after recently purchasing a used BMW. I’m very impressed with their use of technology and the way they produce a video from the maintenance tech with a complete overview of the car, while it’s up on the rack. Nice clean and quiet waiting area and a prompt notification when the work is complete.
The service department at BMW is fantastic! I actually purchased my BMW out of state but they still cover my maintenance and basic service needs. It's quick to book online and they make it easy to drop off, even giving me a ride if needed. I had my car serviced, for the 3rd time, this last weekend. Christian went above and beyond to address my needs. I had some additional questions and he took the time to call me, after he was scheduled to be done for the day. He then texted me the information I needed, which was not at all required of him. I base my car purchases off what the experience will be like when in the future, not just the car itself. I'm at BMW fan... read full review
First time customer to the service department and I have to say the experience was "meh" when I brought my car in and pulled into the service drive. Nobody greeted me. I stood by my car for about 5-6 minutes. I then proceeded to go into speak to an advisor. There were only 2 maybe 3 present. I waited for about another 5 -10 minutes with nobody greeting me. Finally a gentleman asked if I'd Been helped and I replied no. I told him the work I needed completed on the car, and proceeded to tell me another advisor would be able to assist. He asked the other advisor who seemed to be slightly "put off" by the situation. The other advisor said he was... read full review
The service writer McKay is honest, and knowledgeable, and the entire staff has been terrific during my visits after recently purchasing a used BMW. I’m very impressed with their use of technology and the way they produce a video from the maintenance tech with a complete overview of the car, while it’s up on the rack. Nice clean and quiet waiting area and a prompt notification when the work is complete.