ETV Software

$ • IT Services & Computer Repair, Software company, Web Design, Marketing

1331 S Beckham Ave, Tyler, Texas 75701
(903) 531-0377

Reviews

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  • Betty Smith
    Jun 2023

    EVT Software do Excellent Work Repair my Dell laptop. They greeted you with a smile.I will come back all ways.⭐️⭐️⭐️⭐️⭐️⭐️???‍

  • David S.
    Apr 2023

    Described my problem, and the tech said bring it in right now I can look at it immediately. Dropped everything and brought it in as instructed. Upon arrival :15 minutes later, the front desk gal said he was at lunch. But she called him. Then came back to me and said first pay the fee, then it will be 3-5 working days. Why waste my time?

  • CoTrina Davis
    Jan 2023

    I have a love for Jerry like no other! He is the absolutely the BEST! If Jerry go, I go!

  • Luciana Jackson
    Jan 2023

    I see someone else was charged an expedited fee of $20 9 months ago, but I was quoted a price yesterday of $65 for them to look at my laptop to see what type of battery it needed before it could be ordered and repaired. However, I used Speedy cell phone and laptop repair in Athens, TX, who only needed to flip the computer over to see the model number on the bottom to order the correct battery. Glad I did not go with ETV because in this instance I feel mistreated. Just doesn’t seem like an honest business practice or way to treat customers. :(

  • Shi Jackson
    Sep 2022

    I dropped my MacBook Air off because I was unable to use it due to a broken screen. I found this place on google and thought I would try and see if it’s possible to fix it. I was quoted before they fixed and the turn around time was faster than expected. When I used my computer after picking it up, it worked like new. They did a wonderful job.

  • Javanica Sok
    Apr 2022

    The service was just unacceptable.They have extra fee just to look at it. The cost of expedited for someone to look at it as a diagnostic.Apparently, they can’t even figure what was wrong with my Dell laptop where the attached screen for touch screen part. All they needed was the part to process to replace because it was kinda lose and can’t close the top lid properly.They didn’t even refund me back the expedited fee or whatever. I lost $20 but all I’m saying in here just to show that some people don’t know what they doing and I don’t know why people still go to them to fix their stuff.

  • Avery Glover
    Apr 2022

    I loved this team! They were extremely welcoming throughout the entire process. The have great communication skills and are very lively with their customer service. Not to mention they took the time to help me through my lack of technical knowledge. I would use this service over and over! Thank ya'll!

  • Clint Moody
    Apr 2022

    These guys are great! This week was my first time using them. Our PC crashed a few days ago and things looked hopeless, honestly haha. But Luke and the crew up at ETV got this sophisticated system working like a charm ??. I'll definitely be calling them first next time this dang thing crashes ?

  • Shi Edwards
    Mar 2022

    I dropped my MacBook Air off because I was unable to use it due to a broken screen. I found this place on google and thought I would try and see if it’s possible to fix it. I was quoted before they fixed and the turn around time was faster than expected. When I used my computer after picking it up, it worked like new. They did a wonderful job.

  • Sarah Burchfield
    Feb 2022

    I had an external hard drive crash and as a result, couldn’t be read by my laptop. I took it to ETV Software, since their website says they do data recovery. They told me they would take a look so I paid them and left my drive with them. They called back within the 3-5 day window they gave me, but what they told me didn’t sit well with me: they told me my drive was formatted and no data could be recovered.I knew this wasn’t true, because I hadn’t formatted my drive and I knew that, had it been just formatted, it would show on my laptop as empty. When I went to pick up the drive, I asked to speak to someone about it because I was confused. The tech who came up just repeated that it was formatted, no data could be recovered, and was obviously not interested in talking to me. I was told he wasn’t the one who worked on my drive, and that that tech wasn’t available to talk to me.I was upset and was about to just cut my losses and get a new drive, when I found someone new somewhere else to take a look at it for me. I’d explained everything to him and he thought it was odd how ETV handled the situation. He proceeded to scan my drive and recover my files for me. He saw them all and recovered everything.TL;DR: ETV Software says they do data recovery, but they clearly didn’t want to mess with my external drive so they just told me that my drive had been formatted and that no data could be recovered. I took it elsewhere because I knew my drive hadn’t actually been formatted, and had all my data recovered and returned to me. So, if you’re in a situation like I was, I’d suggest you find somewhere else to go. Don’t waste your time.

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ETV Software

1331 S Beckham Ave, Tyler

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Hours

Monday: 8AM - 6PMTuesday: 8AM - 6PMWednesday: 8AM - 6PMThursday: 8AM - 6PMFriday: 8AM - 6PMSaturday: ClosedSunday: Closed