I have used AAA AUGER several times in the past and have been extremely satisfied every time. This time was no different. Tyler dispatched Eric as soon as he was available. Noon the next day my tank was replaced and I had hot water again. Every service person is courteous, professional, and friendly. Everything is explained and options are presented. There is never any pressure. Thanks again, ya'll!Service: Water heater installation
Eisaiah Engel
Jul 2023
I called AAA Auger Plumbing because they were on a list of approved contractors for my Downtown Dallas mid-rise condo.I needed two new toilets installed and my water heater flushed.David, a Master Plumber, came to my condo to give me a quote. He then came back the next day with an apprentice to install the toilet and flush the water heater.David answered all of my questions. He and his apprentice installed the toilets. The job was an A+.Here are some of the details:* Plumbing is a high-stakes job in a mid-rise condo such as mine. One leak could destroy multiple floors beneath.* My HOA requires proof of insurance that covers multi-family. AAA Auger had that proof, which is how they got on our approved list of contractors.* David has 40 years of plumbing experience, so he was well prepared to manage the complexities of working in my mid-rise condo.* AAA Auger sent a text message before the visit with a picture of David and his bio. I think that's a nice way to introduce a technician before they arrive.* David easily found the building and parked in the loading dock. I didn't have to call him once before he arrived. What a relief - sometimes this can be hard to explain how to get here.* Along with the new toilets, I purchased an artificial wax ring and some new hoses. David evaluated those, but given the placement of the toilets against the tile, recommended a different wax ring and different hoses. He had the recommended products in his truck. I trusted his judgment and went with his products.* After installing the toilets, David flushed my water heater.* I've gotten my water heater flushed by other plumbers each year for the past three years. Each time, it takes the plumber only 15 minutes. David took 30+ minutes to drain the water heater. I asked why, and he showed me that's how long it *actually* takes to drain all the way. In other words, the previous plumbers were cutting corners and not draining the water heater all the way.* After flushing the water heater, David checked the toilets and found a few drips under the new hoses. He discovered the hoses had a manufacturing defect and replaced the hoses again during the same visit. HIS PROACTIVE APPROACH SAVED ME FROM HAVING TO CALL HIM OUT AGAIN.* The next day, the dispatcher from AAA Auger called me to follow up and see if I had any questions. I told them everything was perfect.* I'm writing this review a week after my service call, and the toilets are working perfectly. There's no leaks on the hoses. The water heater is performing well.* I'm very happy with the service I received from AAA Auger. I would recommend them.* 1 big thing - I paid a pretty penny for the service. It was worth it because of the quality of the install, the experience of the plumber, and the insurance they carry that's compatible with my HOA requirements.* 1 more way to look at the cost: I don't expect to call a plumber to service the toilets for another 10 years. So, the way I look at the price I paid today is to divide the price by 10 - that's how much per year the job cost me.Services: Toilet installation
Sam White
Jun 2023
Had a great experience today with AAA Auger. The plumber came right in time on a Sunday morning. He helped analysis the situation and was extremely professional with me and my neighbor. All my options were clear and did not pay for anything other than what I agreed to. Will definitely go back if/when I need to
Brian Chapman
Jun 2023
Eric was our technician and he performed absolute top notch service. Very skilled and professional, he identified our plumbing issues immediately and resolved them in the same day. Very grateful!
Juno Choi
Jun 2023
I am trying give them 5 stars but won't let me ... I don't know why..This company deserves 5 stars.I think his name was Keenan.He was very very nice and willing to help me with another problem.Very happy with him. He is tall and football player looking.Price was reasonable. I am going to use them again soon.THANK YOU ?
Claudette Decasper
Jun 2023
David the master plumber who was assigned to my job request was fabulous.He was knowledgeable and very well trained on answering the clients concern on their plumbing problems. David was punctual on the appointment time and very presentable in his work attire. I would have no hesitation in referring AAA Auger Plumbing to anyone who asked me. David is an employee who should receive kudos for his work ethics .Services: Plumbing pipe repair
Tina Lewis
Jun 2023
What a terrific and professional company from the operator answering the phone, to the estimate process , to the installation AAA Auger exceeded my expectation's. Eugene came and estimated the job and in 24 hrs our 2 tankless water heaters were replaced. I highly recommend them and give them 10 stars.
pedro carranza
Jun 2023
I called super early on a Sunday and Tyler answered my call immediately. From that call alone, I knew service would be top notch. Many plumbing companies advertise 24/7 service, but when calling trying to schedule an urgent appointment, you get told you'd have an answer in 3 hours. Tyler was great, gave me clear instructions on availability of reps and told me when I could expect service. Eric was my plumber, and he did and amazing job! Showed up on time, analyzed the situation, knew exactly what he was doing, gave me the costs per service as well as options, did his thing, and resolved the problem in a matter of 30 minutes. I'm making AAA Auger my immediate go to company for plumbing services. I'm highly satisfied with their work! Also, they provide warranty, which is always a plus.Services: Drain cleaning
adscorpio
May 2023
Everything regarding our experience was TOP NOTCH professional, from the initial phone call all the way to the final follow up call. Our technician was Wendell. He was very knowledgeable and immediately diagnosed the problem. He thoroughly explained the problem then gave us our options. He took his time making sure to explain the diagnosis and resolution along each step. We have already given recommendations to several family and friends. We appreciate the wonderful customer service and budget friendly repair. It wasn't "cheap" but we believe the price was fair.THANK YOU AAA AUGER & WendellServices: Toilet repair
Sunshine
Mar 2023
I had some new flooring put in my kitchen and the gas stove had to be disconnected and moved. The installers told me I’d need to have a plumbing company reconnect the line and to make sure there was no leak. I called AAA Auger at 9:30pm on Thursday night and they were at my home the next morning by 9am. Fast, honest, dependable, competitively priced and just the most decent techs. They are so helpful and knowledgeable. This is should be your go to plumbing company.
Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours
Phelman Benton
I have used AAA AUGER several times in the past and have been extremely satisfied every time. This time was no different. Tyler dispatched Eric as soon as he was available. Noon the next day my tank was replaced and I had hot water again. Every service person is courteous, professional, and friendly. Everything is explained and options are presented. There is never any pressure. Thanks again, ya'll!Service: Water heater installation
Eisaiah Engel
I called AAA Auger Plumbing because they were on a list of approved contractors for my Downtown Dallas mid-rise condo.I needed two new toilets installed and my water heater flushed.David, a Master Plumber, came to my condo to give me a quote. He then came back the next day with an apprentice to install the toilet and flush the water heater.David answered all of my questions. He and his apprentice installed the toilets. The job was an A+.Here are some of the details:* Plumbing is a high-stakes job in a mid-rise condo such as mine. One leak could destroy multiple floors beneath.* My HOA requires proof of insurance that covers multi-family. AAA Auger had that proof, which is how they got on our approved list of contractors.* David has 40 years of plumbing experience, so he was well prepared to manage the complexities of working in my mid-rise condo.* AAA Auger sent a text message before the visit with a picture of David and his bio. I think that's a nice way to introduce a technician before they arrive.* David easily found the building and parked in the loading dock. I didn't have to call him once before he arrived. What a relief - sometimes this can be hard to explain how to get here.* Along with the new toilets, I purchased an artificial wax ring and some new hoses. David evaluated those, but given the placement of the toilets against the tile, recommended a different wax ring and different hoses. He had the recommended products in his truck. I trusted his judgment and went with his products.* After installing the toilets, David flushed my water heater.* I've gotten my water heater flushed by other plumbers each year for the past three years. Each time, it takes the plumber only 15 minutes. David took 30+ minutes to drain the water heater. I asked why, and he showed me that's how long it *actually* takes to drain all the way. In other words, the previous plumbers were cutting corners and not draining the water heater all the way.* After flushing the water heater, David checked the toilets and found a few drips under the new hoses. He discovered the hoses had a manufacturing defect and replaced the hoses again during the same visit. HIS PROACTIVE APPROACH SAVED ME FROM HAVING TO CALL HIM OUT AGAIN.* The next day, the dispatcher from AAA Auger called me to follow up and see if I had any questions. I told them everything was perfect.* I'm writing this review a week after my service call, and the toilets are working perfectly. There's no leaks on the hoses. The water heater is performing well.* I'm very happy with the service I received from AAA Auger. I would recommend them.* 1 big thing - I paid a pretty penny for the service. It was worth it because of the quality of the install, the experience of the plumber, and the insurance they carry that's compatible with my HOA requirements.* 1 more way to look at the cost: I don't expect to call a plumber to service the toilets for another 10 years. So, the way I look at the price I paid today is to divide the price by 10 - that's how much per year the job cost me.Services: Toilet installation
Sam White
Had a great experience today with AAA Auger. The plumber came right in time on a Sunday morning. He helped analysis the situation and was extremely professional with me and my neighbor. All my options were clear and did not pay for anything other than what I agreed to. Will definitely go back if/when I need to
Brian Chapman
Eric was our technician and he performed absolute top notch service. Very skilled and professional, he identified our plumbing issues immediately and resolved them in the same day. Very grateful!
Juno Choi
I am trying give them 5 stars but won't let me ... I don't know why..This company deserves 5 stars.I think his name was Keenan.He was very very nice and willing to help me with another problem.Very happy with him. He is tall and football player looking.Price was reasonable. I am going to use them again soon.THANK YOU ?
Claudette Decasper
David the master plumber who was assigned to my job request was fabulous.He was knowledgeable and very well trained on answering the clients concern on their plumbing problems. David was punctual on the appointment time and very presentable in his work attire. I would have no hesitation in referring AAA Auger Plumbing to anyone who asked me. David is an employee who should receive kudos for his work ethics .Services: Plumbing pipe repair
Tina Lewis
What a terrific and professional company from the operator answering the phone, to the estimate process , to the installation AAA Auger exceeded my expectation's. Eugene came and estimated the job and in 24 hrs our 2 tankless water heaters were replaced. I highly recommend them and give them 10 stars.
pedro carranza
I called super early on a Sunday and Tyler answered my call immediately. From that call alone, I knew service would be top notch. Many plumbing companies advertise 24/7 service, but when calling trying to schedule an urgent appointment, you get told you'd have an answer in 3 hours. Tyler was great, gave me clear instructions on availability of reps and told me when I could expect service. Eric was my plumber, and he did and amazing job! Showed up on time, analyzed the situation, knew exactly what he was doing, gave me the costs per service as well as options, did his thing, and resolved the problem in a matter of 30 minutes. I'm making AAA Auger my immediate go to company for plumbing services. I'm highly satisfied with their work! Also, they provide warranty, which is always a plus.Services: Drain cleaning
adscorpio
Everything regarding our experience was TOP NOTCH professional, from the initial phone call all the way to the final follow up call. Our technician was Wendell. He was very knowledgeable and immediately diagnosed the problem. He thoroughly explained the problem then gave us our options. He took his time making sure to explain the diagnosis and resolution along each step. We have already given recommendations to several family and friends. We appreciate the wonderful customer service and budget friendly repair. It wasn't "cheap" but we believe the price was fair.THANK YOU AAA AUGER & WendellServices: Toilet repair
Sunshine
I had some new flooring put in my kitchen and the gas stove had to be disconnected and moved. The installers told me I’d need to have a plumbing company reconnect the line and to make sure there was no leak. I called AAA Auger at 9:30pm on Thursday night and they were at my home the next morning by 9am. Fast, honest, dependable, competitively priced and just the most decent techs. They are so helpful and knowledgeable. This is should be your go to plumbing company.