Bad customer service! I bought a 2 spray tans from another location but apparently they had to be used within the same month. Of course someone never told me that and of course this location never said sorry or even offered to fix the issue. It’s even more ridiculous that you can pay $45 for a basic spray tan when someone can airbrush you professionally for that price or a little more. Not worth it and bad customer service overall.
Customer service from corporate to local stores is consistently poor. The spray tan product is extremely unpredictable - there have been several instances where I’ve sprayed and no color has shown up at all. I’ve reported this and corporate was vaguely apologetic. This is absolutely an instance of getting what you pay for and having no other option in town with multiple locations.
AVOID. Two ladies that arrived after me were shown to their booth before me. No one knows what they are doing and I had to wait for 30 minutes due to that. Staff not helpful and tried to sell me everything under the sun.
Do NOT go to Sun Tan City in Green Hills of Nashville TN!!! Everyone that works there are Extremely Rude and They're all B's! I'll never go there again. Every time they're the same and very unprofessional.
Salon director would not take a coupon I had that I received when I signed up for the email club, saying theyâ€™re not a franchise or something, which is fine. But the way she went about it was rather rude and she didnâ€™t suggest any other replacement coupon or try to tell me how much the sunless visit is normally and see if I was interested. I would have purchased the visit if she would have tried to upsell to me. I was really excited for some â€œme timeâ€ today and now Iâ€™m just frustrated. The brunette at the other computer was at least telling people she was sorry for the wait and seemed nice enough so that is a positive!
Brooke, the assistant manager, is the only reason you need to avoid this place. Very dishonest, rude, and pushy. I came in for the very first time and just wanted to tan a few times before some pictures. She told me I had to pay $40 for a "drop in" or I could pay for an expensive membership. I went to the West End location right after I left this location and had a completely different experience. There was another Brooke who was very helpful and did not even attempt to sell me a membership. She walked me through "drop in" prices which were as low as $15! Avoid Green Hills unless you like being ripped off and dealing with aggressive rude managers. GO TO WEST END and see the nice Brooke instead.
Horrible company that will steal your money and ignore your messages. Don't sign up for an account! They're unethical and they are NOT honest.
As a man working in an all female environment, who is finishing his bachelors degree I have never dealt with such rudeness from fellow coworkers in my life. So much to the point I felt the need to stop coming in. They make fun of the customers, hide 5 minutes before they close and lock the doors, and purposely push over priced plans on people to raise commission. I should of known better getting a summer job there when I had more experience than the manager but take it from me, go to west end.
Iâ€™d never had a spray tan before today and wasnâ€™t 100% sure what to expect but Jennifer was SUPER helpful and informative. I really appreciated her assistance and can already see a difference!
I've been going to this location bi-monthly for a couple years now. The service isn't great, but as long as you don't go on a Thursday or Friday night you shouldn't have to wait long at all. You can also use the app and check wait times, which is what I always do. I get the dark spray tan with hydration and I've never had an issue with the way it turns out, (and I'm pale with fairly dry skin). You don't need all the extra stuff, primers and extenders, in my opinion. Definitely moisturize daily with a fragrance free lotion, the fragrance will eat away at your tan.
HOW DO WE GET THE OLD SPRAY TAN SOLUTION BACK? I've never in my life had a spray tan come off this badly and I've been a customer at STC for 10 years now. In two days, your body is half orange/half white. As it comes off, it gives your skin the appearance of stretch marks and scales even with hydration. HATE HATE HATE. PLEASE FIX THIS SOLUTION or change back to the old one. 10/10 do not recommend getting a spray tan from STC until the solution is changed.
I very rarely post reviews but I felt that the experience I had tonight needed to be shared. I was checked in by the assistant manager who proceeded to try to sell me their primer. I told her I wasnâ€™t interested but maybe next time. She still persisted which is fine but after numerous times of telling her no she said well you canâ€™t tan without this primer youâ€™ll look bad... Iâ€™ve had a membership to sun tan city for almost 2 years and have never used primer and Iâ€™ve been fine. I told her I never use primer and I look fine and she said well Iâ€™m sure you donâ€™t. She proceeded to make me feel like she wasnâ€™t going to let me tan because I didnâ€™t have primer and then said in a condescending voice â€œwell Iâ€™m glad you think you look goodâ€. In that same condescending, rude accent she wished me good luck while I was walking back to my room. She legit told a paying member to not tan because I didnâ€™t want to purchase a primer!?!? I really hope someone speaks to her to let her know this is no way to treat paying customers. What is upsetting is Iâ€™ve always had such a pleasant experience her until tonight and now I do not know if Iâ€™ll return to this location.
This is by far the worst STC location that I've been to. Unfriendly staff and a filthy facility. The speaker on one of the spray tan machines has been broken for months and will not give you direction on when to change positions - I've brought it to the attention of staff members several times. I live 3 minutes away from this location and would rather make the 20 minute drive to Brentwood spot instead.
THE MANAGER IS COMMITTING FRAUD AND CHARGING YOU FOR EXTRA THINGS AND TELLING YOU IT'S TANNING TAX. DEMAND A RECEIPT.
Awesomeness place friendly staff
Not the best customer service and they refused to give me the special I have been getting for years. Would not recommend this location. A normal spray tan is pricy. Again - would not recommend this place.
I’d never had a spray tan before today and wasn’t 100% sure what to expect but Jennifer was SUPER helpful and informative. I really appreciated her assistance and can already see a difference!
So I purchased the tour special 5 visits for $14.99 they offered, however the gentleman waiting on me did not tell me I had only 2 wks to do the 5 visits and when I went back for my 2nd visit my two wks had expired by 2 days. I was very upset because I was not made aware of that! Needless to say I will not go back to this location again. Also, they appear to be judgmental and rude when they whisper to each other while looking at your information on the computer..I do not tan everyday or wk however, I still purchased a package that I thought met my needs and as a customer feel that I deserve the same treatment as any other customer. I do not recommend this location at all!
Rude and tries to push expensive packages and lotions